Krystal Ixtapa All Inclusive

Please do not waste your money! The food mediocre at best. The buffets were okay, but the restaurants were terrible. We got up from 2 of them and left. Bogarts is pretty good but we were rushed the entire dinner. All we heard all week was, 'no', 'you cannot do that', or 'I don't know'. We asked for ice to be delivered to our room and it took getting a manager involved before we got any. There are not nearly enough pool chairs to accommodate even half of the guests. Guests were going down to the pool at 7am to put towels on chairs but then wouldn't show up until 2 or 3pm. Both my sister and I were yelled at by an employee working by the pool, because we were moving chairs so the 3 people on our vacation together could sit together. When we expressed we were just moving a lounge chair so all 3 of us could sit together, he told us we could not, and that was not his problem. Three staff members made our vacation, Ernesto and Xavier (pool bartenders) and Jose, the life guard. They were amazing. Friendly, helpful and fun. I would not go back to this hotel. They refer to themselves as resort, they are not.

The property looks old and needs some maintenance. Lots of tiny sugar ants all over my room, so your could not bring any type of food because the ants will be all over it, the door to the balcony could not be locked, some buttons in the elevator are missing. And the pool is closed at 8pm when there's plenty of day light left. Overall was not a really bad stay, but could had been better if their maintenance and care take priority. Gives the property a bad look, run down and old. Staff very friendly.

Once you book and pre pay, you are fried, just have to follow what they say, and get what they have to offer. Cleanless? founf sand in the room, and staff at the front desk unfriendly

Same food every day, and not that great Rude hostess in restaurants, Too many people , long lines No entertainments, not a good all exclusive hotel , rooms where nice, views of ocean area are great,

Hotel needs more attention. We arrived in the off season and the pool was full food not the best and room ok to moderate unless Some drastically change I would not return.

The child care service is amazing! I loved it.

Me gusto las instalaciones , pero la comida no es buena en el buffet, y sobre todo la cena ya que usa un semaforo para entrar a la hora de la cena y para grupos familiares grandes no es bueno.

Bad

terrible food

This property is true warn out!