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7.2 / 10 Guest Rating

Krystal Ixtapa All Inclusive

Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Ixtapa, MX

Krystal Ixtapa All Inclusive - main view

About the Property

Luxurious Spa Services - Indulge in massages, body treatments, and facials at our exquisite spa.

Exciting Recreational Activities - Enjoy our outdoor pool, waterslide, fitness center, and arcade/game room for endless fun.

Deluxe Dining Options - Explore 3 exceptional restaurants, poolside bar, and 2 bars/lounges for a culinary journey.

Escape to Krystal Ixtapa with optional All Inclusive, a beachfront paradise just minutes away from El Palmar Beach and Delfiniti. Your dream vacation awaits!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Parasailing nearby
Arcade/game room
Swimming pool
24-hour front desk
Garden
Luggage storage
Concierge service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9 AM to 8 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room, Sea View - Photo 1
Standard Room, Sea View - Photo 2
Standard Room, Sea View - Photo 3
Standard Room, Sea View - Photo 4
Standard Room, Sea View - Photo 5
Standard Room, Sea View - Photo 6
Standard Room, Sea View - Photo 7
Standard Room, Sea View - Photo 8
1/8

Standard Room, Sea View

2 Double Beds365-sq-foot room, balcony with sea views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Ocean View

Non-refundable
All Inclusive
20% OFF$280.51

$224.41

Includes taxes & fees
Superior Room, Sea View - Photo 1
Superior Room, Sea View - Photo 2
Superior Room, Sea View - Photo 3
Superior Room, Sea View - Photo 4
Superior Room, Sea View - Photo 5
Superior Room, Sea View - Photo 6
Superior Room, Sea View - Photo 7
Superior Room, Sea View - Photo 8
Superior Room, Sea View - Photo 9
1/9

Superior Room, Sea View

2 Double Beds365-sq-foot room, balcony with sea views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Superior Room Ocean View Double Beds

Non-refundable
All Inclusive
20% OFF$410.09

$328.07

Includes taxes & fees
Standard Non-Refundable Room - Photo 1
Standard Non-Refundable Room - Photo 2
Standard Non-Refundable Room - Photo 3
Standard Non-Refundable Room - Photo 4
Standard Non-Refundable Room - Photo 5
Standard Non-Refundable Room - Photo 6
Standard Non-Refundable Room - Photo 7
1/7

Standard Non-Refundable Room

2 Double Beds365-sq-foot room with a balcony Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Non-Refundable*

Non-refundable
All Inclusive
20% OFF$233.52

$186.82

Includes taxes & fees
King Ocean View - Photo 1
King Ocean View - Photo 2
King Ocean View - Photo 3
King Ocean View - Photo 4
King Ocean View - Photo 5
King Ocean View - Photo 6
King Ocean View - Photo 7
King Ocean View - Photo 8
1/8

King Ocean View

1 King Bed365-sq-foot room, balcony with ocean views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Ocean View King

Non-refundable
All Inclusive
20% OFF$271.33

$217.06

Includes taxes & fees
Standard Room, 1 King Bed, Garden View - Photo 1
Standard Room, 1 King Bed, Garden View - Photo 2
Standard Room, 1 King Bed, Garden View - Photo 3
Standard Room, 1 King Bed, Garden View - Photo 4
Standard Room, 1 King Bed, Garden View - Photo 5
1/5

Standard Room, 1 King Bed, Garden View

1 King Bed365-sq-foot room, balcony with garden views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Garden or Pool View King*

Non-refundable
All Inclusive
20% OFF$248.9

$199.12

Includes taxes & fees
Superior Room, 1 King Bed, Sea View - Photo 1
Superior Room, 1 King Bed, Sea View - Photo 2
Superior Room, 1 King Bed, Sea View - Photo 3
Superior Room, 1 King Bed, Sea View - Photo 4
Superior Room, 1 King Bed, Sea View - Photo 5
Superior Room, 1 King Bed, Sea View - Photo 6
Superior Room, 1 King Bed, Sea View - Photo 7
Superior Room, 1 King Bed, Sea View - Photo 8
Superior Room, 1 King Bed, Sea View - Photo 9
1/9

Superior Room, 1 King Bed, Sea View

1 King Bed365-sq-foot room, balcony with sea views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Superior Ocean View King

Non-refundable
All Inclusive
20% OFF$284.59

$227.67

Includes taxes & fees
Standard Room, Garden View - Photo 1
Standard Room, Garden View - Photo 2
Standard Room, Garden View - Photo 3
Standard Room, Garden View - Photo 4
Standard Room, Garden View - Photo 5
1/5

Standard Room, Garden View

2 Double Beds365-sq-foot room, balcony with garden views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Garden or Pool View

Non-refundable
All Inclusive
20% OFF$262.14

$209.71

Includes taxes & fees

Guest Reviews

7.2
Very Good109 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the delicious food.

Categories

Cleanliness7.4
Service7.9
Location8.0
Room Quality6.4
Amenities6.9
Value for Money6.4
Food and Beverage7.9
Overall Experience6.6

Select topics to read reviews

A
Arturo
Verified booking
family
Standard Room
Stayed in Jan 30, 2023

"Exceptional"

10.0

I really liked the service of the staff, they were always very nice and also the service in the restaurants.

Helpful?
A
Astrid
Verified booking
Standard Room
Stayed in Jan 9, 2023

"Mejorar la atención del cliente "

8.0

Falta empatía

Helpful?
H
helidio
Verified booking
family
Standard Room
Stayed in Jan 9, 2023

"Good"

2.0

Las comidas puro cochinero

Helpful?
A
Andrea
Verified booking
partner
Standard Room
Stayed in Jan 6, 2023

"Excellent"

8.0

The staff were amazing and the energy and feel of the resort was so great. People were happy and having fun. So many kids and families, great to see. The property itself is tired and the food is average. But the great people make up for it.

Helpful?
M
Maggie
Verified booking
partner
Standard Room
Stayed in Dec 31, 2022

"Excellent"

8.0

Enjoy our stay at Krystal. Loved the location. The front desk staff were friendly and helpful. A special thanks to the Manager Natalia who Extended our check out time. The AC wasn’t properly working for the first couple of nights causing some discomfort. We were moved to another room with much better AC after the attempt to repair the AC failed. This hotel is old but it kept clean and the staff is very kind and nice.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Dec 18, 2022

"some rooms have insect problems"

6.0

I reserved 3 rooms. 2 of the rooms were good, however the 3rd room had a broken latch to the patio and a broken bathroom latch. the room was also infested with ants. I was unaware of the ant problem until after we left because i had not personally used that room. The ants got into our luggage and personal items. Overall a good stay not counting the one room.

Helpful?
L
Lori
Verified booking
family
Standard Room
Stayed in Dec 18, 2022

"Exceptional"

10.0

We have been staying at the Krystal for over 20 years. We absolutely love the staff! They have become our second family. We look forward to seeing them every year. The staff go out of their way to help you and make you feel welcome.

Helpful?
J
Jorge
Verified booking
family
Standard Room
Stayed in Dec 7, 2022

"Exceptional"

10.0

Overall I loved this hotel everyone was so friendly and helpful I would definitely back

Helpful?
M
Maria
Verified booking
partner
Standard Room
Stayed in Dec 3, 2022

"Good"

4.0

Lo único que me gusto es el personal tan amable que tiene el hotel Kristal Ixtapa. Pero el encargado del hotel se está olvidando qué hay que invertirle capital para renovar ciertas cosas del hotel que ya están muy viejas..COMO LAS TOALLAS DE LA ALBERCA COMO OTRAS COSAS MÁS. Honestamente yo ya no vuelvo a este hotel. Y mucho menos lo recomiendo.

Helpful?
C
Claudia
Verified booking
partner
Standard Room
Stayed in Nov 23, 2022

"Good"

6.0

very friendly waiters and cleaning staff, staff in "reservation" restaurants and administration terrible I don't think I will return

Helpful?
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