Oyster Bay Inn & Suites

I do not typically leave negative feedback unless I feel it is necessary to WARN others about being taken advantage of. My family and I stayed at Oyster Bay Inn earlier this month for a one-night stay. Upon check-in, we immediately noticed the AC unit in our room was not working properly. We did not raise a complaint at the time, as we are generally easygoing and were only staying briefly. The issue occurred after checkout when we were unfairly questioned regarding damages and our $100 incidental deposit was withheld. We were told the charges were for two “dirty wash cloths” and, even more concerning, that we were being held responsible for a supposedly broken AC unit. I spoke directly with the manager, Kate, and found her to be highly unprofessional and unwilling to resolve the matter or return our deposit. To be clear, we are being charged for two wash cloths, and also being blamed for an AC unit that was already not functioning properly upon arrival. I also do not understand how a property can reasonably or legally prove that an AC unit malfunction was caused by a guest during a one-night stay, especially when the issue was present at check-in. Overall, the lack of professionalism and the way this situation was handled left a very negative impression. I strongly caution others to document everything thoroughly if you choose to stay here, particularly when it comes to deposits and alleged damages. I would highly advise avoiding this property, and I will be sharing this experience on other review platforms as well.

SPACIOUS ROOM, GREAT BREAKFAST, FANTANSTIC VIEW

Everything

Nothing

The view off the balcony was stunning.

Paper thin walls and floors/ceilings. There literally wasn’t even hand soap, or any other toiletries. Showed up an hour after check-in and the room wasn’t ready due to short staffing, even though they said they were fully booked and it was a Saturday. Didn’t check in until 6pm.

The location of the Inn was great as we were in town for a high school graduation.

Inside the secondary building where our room was located there was a peculiar smell. Not pleasant. Like someone microwaved eggs. Our room had ants, crawling everywhere. We did not notice this when we initially checked in, as we left immediately after doing so to attend an event. The bedspread appeared to have blood on it, which we didn’t notice until the following morning. It was on the underside, the side we slept beneath. The shower went unexpectedly from frigid cold to mother of dragons scalding hot in a matter of seconds. The flushing of the toilet or the use of the sink appeared to impact this factor. The toilet appeared to be missing porcelain in the bowl. The mattress was lumpy and not comfortable.