El Olivar Palace Marrakech

I took my daughter (18) and my son (16), we turned up check in and the within an hr waned out. My daughter (blond and blue eyes, very pretty) was being steered at terribly, the place was not clean, two pools closed, terrible. Do not go there and expect to have a 5 star experience, it’s just not and it also is a locals hotel, meaning that most people were in full body swimming costumes, which is absolutely fine, but not when they stare at kids like they are meat.

Please read this review Having stayed at many resorts and hotels i can confirm this has been my worst experience ever. On arrival late at night all seemed OK Superior rooms as requested appeared as in the photos.. All downhill from there Many small defects appeared in rooms, poorly fitted lights, missing bulb, smell from one of the drains, leaking sink, shower disconnected regularly from head. I know these are all minor & we could of ignored them. Towels are taken from the room at breakfast time and not returned until late afternoon. Food Repeatedly cold, very repetitive, tables not made up, dirty, the hunt for salt & pepper, cutlery. Eggs & omelette in the morning were lovely as were the rolls & pastries. The plastic plates and constantly running out of wine & glasses made the dining experience at lunch & dinner definitely not a 5* experience. Wine was only served at mealtimes at the restaurant not the snack bar where you had to go if you required anything else. Coffee machines only available during breakfast. Snack Bar Is NOT a snack bar. No food served, unless you want to buy premium ice cream. Constant lack of glasses, drinks, ingredients, coffee, dirty tables most of the time. An ashtray infrequently you are handed a paper cup with water at the bottom. Pool area Always appeared clean, very loud music at most times, not very relaxing. Overall this hotel appears very low on trained efficient staff that care about their guests. Situation is too far out of Marrakesh for any of the viator or get your guide trips, you need to arrange your own transport to pick up points. Will definitely not be returning

Just read Williams review. Think he hit the nail on the head. No luck complaining in the hotel and the same with Thomas Cook. My last WhatsApp message from Thomas cook. I can assure you that this matter is being followed up daily for you. I'm sorry it is taking so ling, however as we are an online travel agent, we do not have direct contreacts with the hotels, therefore we have to go through the supplier woh in turns reaches out to the hotel

The word Palace is def misused in the name! Although it looks a great place the reality is it could be if the staff were either at worst trained in customer service or even better just replaced with people who give a damn n don’t look at you with a blank face when you complain, but I suppose with the number of complaints my party made and there were 50 of us along with the other customers it’s not surprising they just shut off and ignore, even when your fully inclusive, they still try and get you to pay for anything asked for and that’s limited as most things from glass of wine to a coffee are run out or waiting for delivery!!!

We arrived about 9.30pm and as soon as we got to reception we were greeted like royalty, our bags were taken straight to our room and we were taken straight to dinner as we only had half and hour left, they knew we had just had a long journey and wanted us to make sure we ate. Our suite was amazing with views of the pool and snack bar, the biggest bed i have ever seen and our bathroom had a bath with a shower over and also a toilet and another cubicle shower. There was then another toilet off of the lounge area. The next morning we decided to go for a sunbathe around the pool, plenty of loungers to choose from so we took our pick. We were then greeted by the entertainment team who explained there was aqua aerobics, dance lessons near the pool , water polo and entertainment in the evening. The is also a music booth near the pool that plays a mix of music all through the day! The range of food for breakfast, lunch and dinner was amazing, traditional moroccan cuisine and also pizza, chips, nugget, pastas etc for those who are not adventurous when it comes to trying new food, lots of desserts and delicious cocktails at the snack bar. The staff couldn’t do enough for us and speak arabic, french and english among others so they do try to make an effort to communicate with everyone. Around the pool area there is a small shallow pool, the bigger pool and then the area where the water slides and a smaller scale waterslides fir toddlers. The water slides were amazing but beware of the smaller slides, they don’t look much but wow they go very fast hahaa! The evening entertainment was varied and the amazing entertainment team were so friendly and made us feel very welcome.They also speak a range of languages so everyone can enjoy the entertainment, we saw trational moroccan performances, dances, quizzes, and they do their best to get everyone up and participating. We had the best time with these guys, they all work so hard all day from morning until night to make all the guests feel welcome and looked after, We got to know them well and they became our moroccan family, when it came to saying goodbye it was very emotional as they had made our holiday what it was, very fun! Mouss, Sam and Billy deserve recognition as they were always on top performance and looked out for my daughter when she wasnt feeling very well, checking up on her and asking if she was feeling better everyday. Everyone in the hotel from the cleaners, waiters, bar staff, reception staff, gardeners went above and beyond to make our holiday one i will never forget, they treated us like royalty and for that a huge thank you!!!!

Stayed for a week all inclusive with my mum and little sister in a junior suite and what a week to remember! A gorgeous hotel located not far from Marrakech (about 25 min drive, if that) so the journey from Marrakech airport was easy. All the staff made us feel like royalty the whole stay! Everyone was so friendly, polite, helpful and just all round amazing! The pool is lovely with a range of music played all day and the water slides are so much fun! The food was lovely, full of flavour and a range of different Moroccan dishes as well as some other simple bits like pasta, pizza, chips etc for those like my sister who are weary when trying new food. The tagine was incredible as well as the Moroccan tea available every morning. For breakfast fried eggs and omelettes were available cooked to order in front of you which was amazing and definitely a go to for me. We noticed groundskeepers everyday attending to the grass, bushes, pools etc so the hotel and grounds were always spotless and beautiful, a really nice environment to be in. All the bar staff and waiters were also all super friendly and helpful and always had a big smile on their faces which was lovely to see everyday. A special shoutout to The entertainment team who made this trip so so special for us! Mouss, Sam and Billy were all so friendly, funny and the sweetest most amazing guys! They took the time to speak to us everyday making us feel so welcome and part of the family from day 1. They made sure to try and get everyone involved with their activities throughout the day, everyday including water aerobics, dance classes, water polo and even the water slides! (Probably more I may be forgetting) We took part in most of these and it was good fun and things we’d never done before which was nice. This trip wouldn’t have been as special as it was without them we cannot thank them enough for all their kindness, respect and generosity and we even got emotional leaving them behind because by the end of the trip they really meant something special to us for making us feel like royalty our whole holiday! They went above and beyond, even helping with getting my sister medication as she was very unwell with tonsillitis and it helped her make a full recovery quickly so she was able to enjoy her trip, so thank you! We will really miss them all, leaving was like leaving our best friends and family behind :( We couldn’t have asked for a better experience and we can’t thank everyone at Olivar Palace enough for making our first trip to Morocco so beautiful and special! We have already discussed returning again, highly recommend, very reasonably priced too!

The female receptionists at this hotel are extremely rude and really ruined the start of our hotel. Not even a hello or welcome, just asked us for our passports and didn't smile once. This hotel is far from 5 star, my friend actually got food poisoning from eating the meat at lunch on our first day as the food is not kept heated properly. They dont even bother to label all the food, so if you have allergies you have no chance. If you want a drink with your meal in the restaurant you have to get up from your table and walk over to the snack bar queue and order. The sun loungers are filthy and not even a table to put our drinks on. All plates and cups are plastic, not what you would expect from a 5 star hotel and the towels in our rooms had holes in them. The only saving grace was that we liked our room, still not 5 star standard but it was clean and comfortable. Other than that we would never return to this hotel again. The hotel is also very far out from the centre of Marrakech, so we were reliant on taxi's as when we tried to book onto the shuttle ot was fully booked as you can only book the day before and there are very limited spaces. Never again, we couldn't wait to leave!

My friend and I stayed here 01-05th September for 5 nights, that was just not long enough! The staff are amazing, they all speak English, the hotel rooms and facilities (of which there are many) are constantly cleaned. The snack bar serves drinks all day including alcohol. The restaurant AI food is delicious, well presented, plentiful and something for everyone. Free shuttle bus to the souk morning and afternoon. Thank you to all the staff for making my holiday special and very relaxing. Also a traditional style to the hotel with Moroccan aspects which were very interesting to experience.

Fantastic break, food was delicious, drinks were great (wine was fab too) all the staff were amazing, rooms clean and tidy. Highly enjoyable experience. Never said this before but I would return to this hotel. It's not a true 5* but a good 4*.

Staff was great, 100% family friendly, pool games were fun. Room was a decent size