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8 / 10 Guest Rating

Best Western Plus Hacienda Hotel Old Town

4041 Harney Street, San Diego, us

Best Western Plus Hacienda Hotel Old Town - main view

About the Property

Convenient Location

Adjacent to Old Town State Park and a short walk from Old Town Trolley Station, Best Western Plus Hacienda Hotel Old Town offers easy access to popular attractions.

Comfortable Accommodation

Guest rooms are equipped with modern amenities including free WiFi, cable TV, microwave, and refrigerator, ensuring a pleasant stay.

Dining and Recreation

Enjoy traditional Mexican cuisine at the Old Town Tequila Factory with rooftop views, and unwind in the outdoor swimming pool, fitness centre, or hot tub.

Book your stay at Best Western Plus Hacienda Hotel Old Town now to experience a blend of comfort and convenience.

Facilities & Amenities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe King Room - Photo 1
Deluxe King Room - Photo 2
1/2

Deluxe King Room

Offering a sofa bed, this air-conditioned room features a cable TV, a microwave, a refrigerator and a coffee machine. An in-room safe is also provided. The well-being of our team members and hotel guests is of paramount importance. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the COVID-19 cases. We are following guidelines from these agencies as well as the local health departments. Operating Policies during the COVID-19 Pandemic: • All guest rooms have individually controlled AC/heating units, with open-air halls throughout our eight (8) building, hillside property, spread across four acres • Conveniently located near the Intersection of I-8 & I-5 • Walking Distance to Amtrak & Trolley Stations PLEASE DON’T HESITATE TO REACH OUT WITH ANY QUESTIONS OR CONCERNS. VISIT THE FRONT DESK OR CONTACT 619-298-4707 AND ASK FOR THE MANAGER ON DUTY.

34 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe King Room

Non-refundable
Breakfast Included
20% OFF$241.14

$192.91

Includes taxes & fees
Large Queen Room with Two Queen Beds - Non-Smoking - Photo 1
Large Queen Room with Two Queen Beds - Non-Smoking - Photo 2
Large Queen Room with Two Queen Beds - Non-Smoking - Photo 3
Large Queen Room with Two Queen Beds - Non-Smoking - Photo 4
1/4

Large Queen Room with Two Queen Beds - Non-Smoking

This air-conditioned queen room features a cable TV, a microwave, a refrigerator and a coffee machine.

34 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 Queen Beds, Non-Smoking, Sofabed, Safe, Microwave And Refrigerator, Wi-Fi, Full Breakfast

Non-refundable
Breakfast Included
20% OFF$213.48

$170.78

Includes taxes & fees
King Room with Sofa Bed - Non-Smoking - Photo 1
King Room with Sofa Bed - Non-Smoking - Photo 2
King Room with Sofa Bed - Non-Smoking - Photo 3
King Room with Sofa Bed - Non-Smoking - Photo 4
1/4

King Room with Sofa Bed - Non-Smoking

This air-conditioned room features a cable TV, a microwave, a refrigerator and a coffee machine.

34 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

ROOM, KING BED, SOFA, PLAZA LEVEL

Non-refundable
Breakfast Included
20% OFF$245.04

$196.03

Includes taxes & fees
Queen Room with Two Queen Beds with Sofa Bed - Photo 1
Queen Room with Two Queen Beds with Sofa Bed - Photo 2
Queen Room with Two Queen Beds with Sofa Bed - Photo 3
Queen Room with Two Queen Beds with Sofa Bed - Photo 4
Queen Room with Two Queen Beds with Sofa Bed - Photo 5
Queen Room with Two Queen Beds with Sofa Bed - Photo 6
1/6

Queen Room with Two Queen Beds with Sofa Bed

This air-conditioned deluxe room features a cable TV, a microwave, a refrigerator and a coffee machine. Please note, this room type is located in the 800 building which is closest to the front desk lobby.

34 sqm
Sleeps 5
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 Queen Bed And Sofabed Wifi Microwave Refrigerator Safe Non Smoking

Non-refundable
Breakfast Included
20% OFF$216.88

$173.5

Includes taxes & fees
Queen Room with Sofa Bed - Non-Smoking - Photo 1
Queen Room with Sofa Bed - Non-Smoking - Photo 2
Queen Room with Sofa Bed - Non-Smoking - Photo 3
Queen Room with Sofa Bed - Non-Smoking - Photo 4
1/4

Queen Room with Sofa Bed - Non-Smoking

Offering a bay view, this air-conditioned room features a cable TV, a microwave, a refrigerator and a coffee machine. An in-room safe is also provided.

34 sqm
Sleeps 3
1 Sofa bed (Variable Size)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 Queen Bed And Sofabed Wifi Microwave Refrigerator Safe Non Smoking

Non-refundable
Breakfast Included
20% OFF$205.41

$164.33

Includes taxes & fees
King Room with Sofa Bed - Plaza Level/Non-Smoking - Photo 1
King Room with Sofa Bed - Plaza Level/Non-Smoking - Photo 2
1/2

King Room with Sofa Bed - Plaza Level/Non-Smoking

Offering a kitchenette, this air-conditioned suite features a cable TV, a microwave, a refrigerator and a coffee machine.

39 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 King Bed, Non-smoking, Sofabed, Safe, Microwave And Refrigerator, Wi-fi, Full Breakfast

Non-refundable
Room Only
20% OFF$250.44

$200.35

Includes taxes & fees

1 King Bed, Non-smoking, Sofabed, Safe, Microwave And Refrigerator, Wi-fi, Full Breakfast with Breakfast for 2 adults

Non-refundable
Breakfast Included
20% OFF$252.89

$202.31

Includes taxes & fees
Queen Room with Sofa Bed - Plaza Level/Non-Smoking - Photo 1
Queen Room with Sofa Bed - Plaza Level/Non-Smoking - Photo 2
Queen Room with Sofa Bed - Plaza Level/Non-Smoking - Photo 3
1/3

Queen Room with Sofa Bed - Plaza Level/Non-Smoking

The triple room offers a tea and coffee maker and a safe deposit box. The unit has 2 beds.

34 sqm
Sleeps 3
1 Sofa bed (Variable Size)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 Queen Bed And Sofabed With Plaza Wifi Microwave Refrigerator Safe Non Smoking

Non-refundable
Breakfast Included
20% OFF$228.35

$182.68

Includes taxes & fees
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking - Photo 1
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking - Photo 2
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking - Photo 3
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking - Photo 4
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking - Photo 5
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking - Photo 6
1/6

Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking

The family room features a tea and coffee maker and a safe deposit box. The unit has 3 beds.

34 sqm
Sleeps 5
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 Queen Beds, Non-smoking, Sofabed, City View, Safe, Microwave And Refrigerator, Wi-fi, Full Breakfa

Non-refundable
Breakfast Included
20% OFF$224.76

$179.81

Includes taxes & fees
King Room with Sofa Bed - Plaza Level - Photo 1
King Room with Sofa Bed - Plaza Level - Photo 2
King Room with Sofa Bed - Plaza Level - Photo 3
1/3

King Room with Sofa Bed - Plaza Level

The triple room features a tea and coffee maker and a safe deposit box. The unit has 2 beds.

34 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 King Bed And Sofabed With Plaza Wifi Microwave Refrigerator Safe Non Smoking

Non-refundable
Breakfast Included
20% OFF$228.35

$182.68

Includes taxes & fees
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 1
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 2
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 3
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 4
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 5
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 6
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 7
1/7

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 Queen Bed369 sq feet Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet accessEntertainment - 40-inch flat-screen TV with pay moviesFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Turndown service and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningNeed to Know - Weekly housekeepingNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 3
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

ROOM, QUEEN BED, SOFA

Non-refundable
Breakfast Included
20% OFF$220.39

$176.31

Includes taxes & fees
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only) - Photo 1
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only) - Photo 2
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only) - Photo 3
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only) - Photo 4
1/4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

1 Queen Bed302 sq feet Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet accessEntertainment - 40-inch flat-screen TV with pay moviesFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Turndown service and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningNeed to Know - Weekly housekeepingNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

28 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

1 Queen Bed, Non-Smoking, Sofabed, Safe, Microwave And Refrigerator, Wi-Fi, Full Breakfast

Non-refundable
Breakfast Included
20% OFF$202.18

$161.74

Includes taxes & fees
Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) - Photo 1
Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) - Photo 2
Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) - Photo 3
1/3

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

1 King Bed369 sq feet Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet accessEntertainment - 40-inch flat-screen TV with pay moviesFood & Drink - Kitchenette with microwave and coffee/tea makerSleep - Turndown service and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningNeed to Know - Weekly housekeepingNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 King Bed, Non-smoking, Sofabed, Plaza Level, Safe, Microwave And Refrigerator, Wi-fi, Full Breakfa

Non-refundable
Breakfast Included
20% OFF$224.76

$179.81

Includes taxes & fees
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 1
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 2
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 3
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 4
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 5
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 6
1/6

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds369 sq feet Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet accessEntertainment - 40-inch flat-screen TV with pay moviesFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Turndown service and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningNeed to Know - Weekly housekeepingNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 5
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 Queen Beds, Non-Smoking, Larger Room, Safe, Microwave And Refrigerator, Wi-Fi, Full Breakfast

Non-refundable
Breakfast Included
20% OFF$213.48

$170.78

Includes taxes & fees
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 1
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 2
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 3
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 4
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 5
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) - Photo 6
1/6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed369 sq feet Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet accessEntertainment - 40-inch flat-screen TV with pay moviesFood & Drink - Mini-fridge, microwave, coffee/tea maker, and room service (limited hours)Sleep - Turndown service and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningNeed to Know - Weekly housekeepingNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 King Bed, Non-Smoking, Sofabed, Plaza Level, Safe, Microwave And Refrigerator

Non-refundable
Breakfast Included
20% OFF$246.69

$197.35

Includes taxes & fees
Two-Room King Room with Kitchenette - Non-Smoking - Photo 1
Two-Room King Room with Kitchenette - Non-Smoking - Photo 2
Two-Room King Room with Kitchenette - Non-Smoking - Photo 3
1/3

Two-Room King Room with Kitchenette - Non-Smoking

Meals can be prepared in the kitchenette, which features a refrigerator, a microwave and a tea and coffee maker. The double room features a safe deposit box. The unit has 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxHair dryerKitchenetteRefrigeratorMicrowave

1 King Bed, Non-Smoking, 2 Rooms, 2 Flat Screen Tvs, Wet Bar, Safe, Full Breakfast

Non-refundable
Breakfast Included
20% OFF$236.06

$188.85

Includes taxes & fees
Queen Room with Sofa Bed and City View - Non-Smoking - Photo 1
Queen Room with Sofa Bed and City View - Non-Smoking - Photo 2
Queen Room with Sofa Bed and City View - Non-Smoking - Photo 3
1/3

Queen Room with Sofa Bed and City View - Non-Smoking

The triple room provides a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

0
Sleeps 3
1 Sofa bed (Variable Size)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxHair dryerRefrigeratorMicrowave

ROOM, QUEEN BED, CITY VIEW, SOFA

Non-refundable
Breakfast Included
20% OFF$245.04

$196.03

Includes taxes & fees
Queen Room with Two Queen Beds and Sofa Bed - City View/Non-Smoking - Photo 1

Queen Room with Two Queen Beds and Sofa Bed - City View/Non-Smoking

The family room offers a tea and coffee maker and a safe deposit box. The unit offers 3 beds.

0
Sleeps 5
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxHair dryerRefrigeratorMicrowave

ROOM, 2 QUEEN BEDS, CITY VIEW, SOFA

Non-refundable
Breakfast Included
20% OFF$245.04

$196.03

Includes taxes & fees
Queen Room with Two Queen Beds and Sofa Bed - Plaza Level/Non-Smoking - Photo 1

Queen Room with Two Queen Beds and Sofa Bed - Plaza Level/Non-Smoking

The family room provides a tea and coffee maker and a safe deposit box. The unit offers 3 beds.

0
Sleeps 5
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxHair dryerRefrigeratorMicrowave

2 Queen Bed And Sofabed With Plaza Wifi Microwave Refrigerator Safe Non Smoking

Non-refundable
Breakfast Included
20% OFF$228.35

$182.68

Includes taxes & fees

Guest Reviews

8
Excellent2330 verified reviews
AI Summary

Guests highly rate the comfy hacienda feel and frequently praise the great location.

Categories

Cleanliness7.1
Service8.1
Location10.0
Room Quality6.6
Amenities8.6
Value for Money7.1
Food and Beverage8.5
Overall Experience8.1

Select topics to read reviews

A
AuryusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 11, 2026

"Good"

5.0

The breakfast was good.

The parking lot is not ideal for full size trucks. My track got scratched and door dinged.

Helpful?
E
EileenusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 11, 2026

"It could have been better."

7.0

The location

Their elevator is always out of order and we were of course on the third level. Trying to bring suitcases and a baby up the stairs was a lot. $30 a night to park in their parking lot is ridiculous!!

Helpful?
J
JeanusUS
Verified booking
extended_group
Standard Room
Stayed in Jun 9, 2026

"Exceptional"

9.0
Helpful?
G
GarciausUS
Verified booking
couple
Standard Room
Stayed in Jun 9, 2026

"Exceptional"

10.0
Helpful?
M
MurrayusUS
Verified booking
couple
Standard Room
Stayed in Jun 9, 2026

"Great, clean, beautiful area, and close to everthinr"

9.0

LOVE that the hotel is smack center in old town.

The carpet in the rooms- hopefully they can put new vinyl or laminate flooring one day.

Helpful?
S
SamanthausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 8, 2026

"Exceptional"

10.0
Helpful?
R
RogerusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 8, 2026

"Great property in the heart of Old Town San Diego"

8.0

Great location, walking distance to old town San Diego shops and restaurants. Property is beautiful with a great view overlooking the city towards the beach.

Felt staff was a bit dismissive both prior to arrival and during check in. They were cordial and did provide me with parking as a courtesy since they were unable to accommodate me however this was not the first time my request was not addressed.

Helpful?
E
EmiliausUS
Verified booking
couple
Standard Room
Stayed in Jun 8, 2026

"I will be back! 💕"

10.0

Location was great! Good size room. Comfortable. Love the Spanish look

Parking are very narrow

Helpful?
E
ericaQ9011XI
Verified booking
Family
Standard Room
Stayed in Jun 7, 2026

"Huge disappointment"

2.0

Absolutely atrocious. I won't be back until the crew that was working there June 7th 2026 are fired. I was treated awful but everyone there speaking Spanish was greeted with a smile and friendliness and tons of conversation. I waited for 4hrs for the bell hop to bring my bags to my room. They gave me attitude the one time I went down to ask about my bags at the 2hr mark. Only for her to condesendingly tell me the bell hop was at the airport like I was supposed to know that information. The second time I went to check was at the 4hr mark only to be greeted by the bell hop. Who told me that the two ladies at the front desk said to leave the bags for maintenence whatever that means. Then I had to convince him to help me with the bags to my room. His attitude was somewhat kind but definitely not in the mood to help me. He helped carry the bags to the 1st floor but I'm staying on the second floor. I'm a 45yr old disabled veteran with multiple combat tours with more physical problems than you can shake a stick at. The condescending and rude way I was treated will not go unchecked. And I'll refuse to stay here again after this stay. I hope their hourly wage is worth more than my lifetime patronage.

Helpful?
S
StephanieusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 7, 2026

"Exceptional"

10.0
Helpful?
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