Best Western Palestine Inn

I really enjoyed Pet Friendly area. The Staff was very friendly. Parking was great and the room was nice also, lighting for security was great.

Everything was real nice .. friendly

the best people the best buildings the cleanest rooms

I was really surprised how clean the room was and smelt so good. The only problem was a leak with the shower head, but overall it was nice.

The room smelled so bad of pot it was hard to breath

the manager is warm, personable, on top of game with great staff

Staff was great; maintenance was nonexistent. Health and safety code violations galore. I would be surprised if it passed its annual safety inspection, and would be interested to know who conducted it with Palestine FD/City of Palestine.

The room smelled of smoke, there was feces in the toilet and the faucet for the sink was broken. We immediately notified the front desk of our concerns and that we wanted to check out. A week later I am still waiting for the refund. We would not recommend staying at this hotel.

Great

Rented a room for 2 nights. We arrived late like almost midnight. We get in the bathroom didn’t look like it had been swept or mopped there was hair all over the floor. The toilet didn’t flush since it was late we waited til the morning to let them know. We called up there twice in the morning got back to the room still not fixed. I went to the office asked if I could use the restroom and the lady was rude. She said do you not have one in your room? To which I responded I do and the toilet isn’t flushing and we have called it in. Her attitude totally changed. We leave and come back again pretty late, still not working so I go back to the front and demand another room. The young man working didn’t understand what was going on. I had to explain that the toilet wasn’t flushing and I needed another room. He gives me keys to another room. At this point we are exhausted. In the morning I go ask for a late checkout and he says 11:00 which is normal checkout time. I leave a number for the manager to call me back because I was extremely upset about the whole situation for a refund for a night, a discount something and no call received!