Best Western Palestine Inn

My stay was great once it was worked out. I called 2 days prior to my trip to make sure I could be booked in a downstairs room. I was told that my room was changed to a downstairs room and it was not a problem at all to accommodate that request. When I arrived on Friday I was not in a down stairs room. The very kind lady working had to changey room again to a downstairs but there were changes that had to be made as I booked a king room. When I drove around to my room there was no parking and as a female traveling alone it is unnerving to park and walk across the parking lot to a room in the middle of several men hanging out on a Friday night enjoying their night. Luckily she realized that there was another room available closer to the office. I appreciated her very much for moving me to a location where it was quiet as I had to be up early and really wanted to sleep. I know working men deserve a night to relax after a long week and have a good time, but I was exhausted and didn't want to have to deal with trying to sleep while they were having a good time. So it worked out due to the amazing staff paying attention to the fact that I traveled alone and the location of the room that I was given wasn't ideal. You can never be too safe these days. Oh and breakfast at the cafe was amazing. Service was quick and good was home style cooking good.

Okay not the best

Room felt very dated. There was paint cracked and peeling across from bathroom. Curtains were fairly old looking. Ac was pretty loud as well. The breakfast was given as a voucher to the cafe next door. When I arrived the waitress seemed annoyed when she realized I was from the hotel.

Would not recommend, this hotel was not very clean, I ended up picking nail clippings out of the carpet my first night there. We couldn't get replace coffee provided by housekeepers, they did put out more decaf though. Too pricey for the how dated the hotel is and how poor the housekeeping is provided.

The room was hot when we got there. It took a couple of hours to cool the full room. The beds were stained and dirty looking. There was a musty smell and even a wet dirty towel left hanging in the bathroom.

Friendly staff, clean and comfortable beds. Air conditioner, shower and lighting all worked great. they may not have been the newest, but were well-maintained and good quality. Breakfast was at a restaurant in front of hotel and was delicious. The ladies at restaurant were pleasant and efficient. We would stay here again. I do wish they would not charge for pets; our 2 little girls are no trouble and do no damage.

Clean facility and reasonable price.

When we arrived they were having internet problems. Justin who was working the front desk was so helpful. He made sure we got checked in even with the technology problems. Thanks, Justin!! Price was good. Room was clean. Perfect for our train ride to "Wine in the Pines!"

It was not up to the Best Western standers we are accustomed to. We all were very disappointed on rooms and food issues. Was given a room that was so full of smoke, after noting on the reservation I could not have this type of room. Our second room had a awful mattress and the pullout bed had no extra towels, only for 2 when we had 3 in this room. Pulled out the hide a bed...yep you guess it no bedding on it for the kiddo. So not only did we have to go back to office to get us another room - non smoking- but for towels/bedding for the second room. Yes there were 2 families. We were given a vultures for breakfast for one day but there was special menu that had 3 or 4 choices. The food was ok at best, but you could tell the hotel guest from regulars on how were were all treated. Not just us but everyone that we noticed with the special menu papers. Then we had to go back to get one for the second day. The office staff, no I didn't get his name, was so sweet and truly concerned on my attack from the smoke. I hope they step up and correct these items but I don't think it will happen. The employees were nice but will not return.

Avoid this hotel at all costs. It is not worthy of the Best Western name. The room we were given smelled SO strongly of some kind of cleaning product that it gave my wife asthma and after an hour we had to check out and move to a different hotel. They have refused my refund. I paid for a clean, comfortable room. Not one that smelled like a brothel.