The Reef Playacar Beach Resort & Spa

The resort is not too overwhelming which I liked. All the staff were extremely friendly and super helpful. It has a beautiful view of the ocean and is in a very convenient spot if you want to walk into town. I would definitely recommend to others and would love to stay again! I definitely recommend the Italian restaurant on site, 10/10.

It was a very friendly environment but was not expressed by having to talk to too many people about the activities i signed up for plus never got my gift from the spa i did and signed papers for it took me 3-4 times to tell the front desk or people in charge to get it for me as well upon arriving same thing i requested chocolate strawberry platter and a bottle of prosecco the strawberry plater looked nothing lije the picture when i added it on to my stay plan for a welcome arrival and the activities i wasnt expressed with the staff at the coco beach club there was no staff around but the manager was helpful in getting everything i asked for so will not be staying at the reef playacar in future but all the food was good drinks were good snack bar was awful overall friendly staff and the restaurants and their staff were welcoming and very hospitable. My stay was okay but definitely could improve more on requests for guests and this goes for the reef coco beach club as well. Thank you for everything and happy mothers day

I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️

Can't wait for next visit!

First time at the reef and it didn’t disappoint. The resort is a 5/5, staff 4/5 (don’t try to take a coffee mug for a beach walk), food 3/5. Overall, highly recommend and we are already talking about coming back!

My family and I spent half the trip in the hospital. We were hospitalized due to a parasite present in either the food, pool water, or unhygienic surfaces (e.g., bathrooms). Upon our return to our home country, we remain ill and under close supervision by doctors due to the aggressiveness of the parasite. Upon informing the hotel, they remained unconcerned and failed to ensure we were (a) taken care of via room service despite promising such of their own volition, (b) compensating us for the horrors endured, (c) properly ensuring we reached the hospital when the illnesses started (security guards watched Instagram reels on full blast outside of our room as a visiting doctor examined us prior to urgently recommending hospitalization; we were falling over throwing up in bushes as the security guard ran fifteen steps in front of us, unconcerned whether we needed assistance and left my mother to carry us), and (d) attempted to get us to be quieter when complaining of the illness so newly arrived guests would not be in made aware of the horror. This was a complete waste of money, as we spent more time hospitalized than at the resort. Even so, they did not compensate us or refund us. They made a mockery of us and the resort smelled like feces- no wonder we were sick with a parasite contagious through fecal matter. Do not stay here, they couldn’t care less if they infect you with a near deadly parasite.

The Reef is a spectacular oasis for rest, rejuvenation and connection with nature.

Overall stay was ok, decent location close to shopping centers. Pillows and blankets had the scent of food and some stains on bedding

The food was very limited as chose.

Outstanding dive shop, The Reef Marina, attached to the hotel--first class!