Best Western Brantford Hotel and Conference Centre

The hotel booked a block of children for a local dance competition right beside the honeymoon jacuzzi suites….. our jacuzzi was running and at 10:45 we got a noise complaint…. After spending the evening listening to kids running up and down the hallway. We tolerated the commotion, but paying for a fireplace, jacuzzi honeymoon suite… we should not be worried about disturbing the children in the adjoining room. Romantic getaways and children’s dance groups should not be booked in adjoining rooms. This mismanagement leaves booth groups frustrated and upset. If you’re looking for a fireplace/jacuzzi room.. be aware that the “fireplace” is for show only. Do not advertise what does not exist.

great location, nice staff and the beds were so nice and comfortable.

i booked two rooms and one of them had a weird smell

Hot tub. Rooms ok.

There was no heat in the room. Controls on heater dont work and hotel keeps daily temp too low to enjoy stay. There was no shampoo or body wash and i asked front desk to fill it on 2nd day. They did not fill containers. Restaurant was understaffed. Obviously hotel is cost cutting but it is too extreme to provide adequate service.

At check-in Varsha ran my credit card three separate times claiming there was a problem. I just wanted to relax in our room and complied expecting the issue would be resolved that night. Our room was in the East wing, which was an L shaped walk from reception to the room near the pool. We learned that our fireplace was not functional when we tried to turn it on, and Joanne Brooks, General Manager must be fully aware by now that the rooms in the East wing have non‑functioning fireplaces and the rooms are in poor, worn, dirty condition. The fireplaces continue to be listed as an amenity on their website in the East wing, which is misleading to customers and was not indicated at time of booking which is what was claimed we were told at reception. We doubt this is the first complaint, and it appears the fireplace photo for these rooms are actually from the Gretzky wing. We were provided an adjusted the rate and bonus points for the non‑functioning fireplace. The accounting team did not address the triple charge on my credit card, which I only discovered after I returned home on Sunday. I expected this was resolved on the day we departed. This reduced my available credit and caused both inconvenience and embarrassment when my card was declined at another point of sale, forcing me to use a different card. This card has a deliberately low limit, so their error had a direct and avoidable impact on me that should have been resolved on the day of check-in. Besides the one on the door, we did not see one NO SMOKING sign in the room next to the detectors as is the norm in other hotels in Canada. This would contribute to the evidence of smoking of cigarettes and marijuana observed from the hallways at various times of day. There are only heat detectors wired to the alarm system. The battery operated smoke/CO detectors can easily be pulled from the wall allowing smoking to go undetected. This is a loophole in Ontario law according to the Brantford Fire Department. We have stayed in the past at the other three major chains in Brantford, and all of these hotels are much newer and cleaner. We have never complained about these hotels as their standards appear higher despite being a budget offering. I can say at least the bathroom is clean though the door makes it hard to get in and out of the room. The pool area had a Grade B rating for the spa earlier that week when inspected by the Grand Erie health department. Everyone raves about the Gretzky wing, and there is no way we would ever stay in the East wing again unless it is fully renovated. The rooms in the East wing are dated and dirty, worn couch and wing chair. I could only plug in to one outlet in the table lamp on the desk as the other lamps in the room did not have outlets. How do you charge more than one cell phone? I was worried about what my wife would say, and she was not very happy with the whole situation and frankly regrets ever choosing Best Western Brantford, and blames me for this poor choice. As compensation for the triple charge, we were offered a discounted rate but Sanesh never disclosed what that discount would be. We won't make the mistake of paying good money only to be disappointed again. The silver lining is that breakfast at Myra's was adequate, and on par with the other hotel chains. I feel bad for not tipping the staff, they were very polite and responsive. Understandably, we were unhappy with the stay.

clean

nothing

Na

The beds were not comfortable