Mercure Gold Coast Resort

Reception staff were efficient

The air con did not work The doors could not be left open, as security grill lock broken Tv did not work No mobile signal Wi Fi did not work One of the courtesy drink bottles of water had previously been opened - ie seal broken - and appeared to have been refilled and left amidst the courtesy items. Wayfinding to the room was less than ideal. As a consequence of above, I had a bad night of broken sleep.

Great staff, food and facilities. Disappointingly, almost zero mobile phone reception in our room.

Great staff, food and facilities. Disappointingly, almost zero mobile phone reception in our room.

Larger rooms and spacious grounds

Rooms dated and not that clean - saw 2 roaches in the bathroom

The room was spacious, and view to the golf field amazing. Bed was fine.

Too far from the city. The menu at the hotel restaurant was very basic, so we had to drive somewhere to the city for having dinner. Breakfast was very modest as well - the variety of food options was limited. It took ages to buy coffee there, and it wasn't the best one. No lifts (so hard to carry on heavy bags). No enough signs to find the needed building number or pass to the other amenities (breakfast or pool)- we were lost twice there. a little bit oldish

Food and staff. Size of the room.

The room was outdated.. We were glad we hired a car as the location was away from any shops