The Abbey Great Malvern

Friendly reception staff and pleasant decor in the main areas. Our room was up in the eaves which did have good view of the hills. Shower was not very powerful and took some adjusting and overall looked like it needed updating and bathroom curtain was ripped. Breakfast was ample and we enjoyed a tasty evening meal.

Came for the car show at show ground, couldn’t fault the room and breakfast. Will stay again next time show is held in Malvern.

So I searched hotels.com for hotels with pools and selected this one which DOES NOT HAVE A POOL! In the details it says access to but given I had specifically filtered for this I didn’t check the small print … it in fact gives you a voucher for a local pool which is a 15 minute walk ( they tell you 5) and then when you get there it’s booked up with lessons and inaccessible. The staff were friendly and this is not necessarily the hotels fault but def the website is deceiving and the photos don’t show you the majority of the hotel which is a 1970’s concrete slab either!

Brilliant hotel and lovely staff would stay again

Very nice setting. Large room.

Great location Great accommodations Great service !

2nd time here and enjoyed my stay. Very accommodating staff and got to check in a bit early.

My room is very dated and although I kept both windows open all the time it had a faint smell of mould. There were coffee stains on the radiator, the cups looked a little stained, the windows were dirty and the room generally didn’t look clean. The curtains/cushons/bed throw look old and as they hadn’t been cleaned for a long time. The bathroom is very dated and I could not regulate the hot/cold water flow in the shower. Also to be noted that there is no air conditioning in the room although a fan is provided. The sleeping experience wasn’t particularly positive, probably because the duvet is syntetic. The common areas in the hotel looked better but very dated. Staff was very friendly and the breakfast was ok.

The hotel is tired and needs a good clean in the public areas and restaurant.

Room was good though the view was just the side road entrance to the car park. Hotel staff all very friendly and the public areas had a good ambiance. Breakfast was excellent. Our problems were with the comfort levels in the room. There were 8 pillows in our room but all with the same degree of firmness, all were extremely firm with no give at all. The result was like sleeping on a brick, one was not enough but two was way too high, no amount of pummeling affected this. When we stayed it was very warm, the room definitely needs air conditioning. A fan is available in the room though it is not really adequate. The receptionist informed us that they cannot get air conditioning because it is a listed building, a quick check on Google lets you know it is possible. Either she didn’t know and was making it up or else that is the official line. Whichever way you look at it, it is still lying to your guests and we didn’t appreciate that. Regardless of the two negative comments we would still stay here again but maybe take our own pillows next time.