The Abbey Great Malvern

We stayed at the Abbey Hotel for 4 days over the May bank holiday ,first time at the hotel .The staff were all friendly . The hotel lounges were large with comfy arm chairs and sofas with a bar area. We stayed in a standard double room 208. The bed was perfect ,the most comfortable bed we have ever had in a hotel for a good night sleep. The breakfast was included and we had a full cooked English breakfast ,it is self service and staggered times so you are not kept waiting. The food was good. There is a restaurant with a set menu . They no longer serve Sunday Roast but there is other meals on offer We enjoyed the location as it was central to the town , next to the priory church and shops, There are plenty of cafes and pubs nearby and a Wetherspoons up the road for very good value for food and drinks. There were a few very minor issues during our stay ,the hotel and rooms are really clean , beautiful carpets, and well decorated , the bedroom furniture in our room was very tired looking which let it down. The bathroom was good with a fantastic shower and lovely hot water. The tv didn’t always switch channels ,could have been the remote but after my husband retuned the tv it worked better. The parking is free ,the spaces are tight in the car park ,there are over hanging trees which need cutting back as leaves and pigeon poo cover your car and poo even ended up inside our car on the back seat. However overall the hotel was good quality and would stay again.

Excellent service. Considerate and helpful staff.

Excellent setting . BUT For 80 year olds a bit challenging.

Good hotel but a bit tired in places.Nice breakfast.Staff friendly.

The room was large and spacious and very clean. Staff were very courteous and the location of the hotel was close to the local restaurants and amenities.

Our room overlooked the cocktail bar next door which kept us awake until 11.30, and some sort of concrete building in the other windows. The room was tired, but worst of all was when we went to breakfast, there were dogs in the restaurant. For me this is incredibly unhygienic. As a retired forensic investigator I know only too well what people are breathing in when dogs are in an inside venue, and believe me, it really isn't pleasant. Will not be returning under any circumstances. Standards have fell sharply to what it once was.

Lovely old hotel in the centre of Great Malvern suited all our needs perfectly.

Great location in the town with wonderful views from the restaurant over the Malvern hills. Large free car park, rare in hotels these days. The staff are friendly and helpful. The food at dinner was very good. The bed room was fine with a king size bed which had a very firm mattress, not completely comfortable for me. Overall, an enjoyable stay.

Great for the theatre but need to ask for soft pillows from reception next time we stay!

The hotel is in a convenient location for the theatres and restaurants in the town centre. We had a comfortable room, though I had to pay extra to upgrade my room when the step free access room I had requested wasn’t available. Staff were helpful and polite. There was a good choice of breakfast items on the buffet.