The Grand Hotel Blackpool

Disgusting it’s currently 25degrees today and all the windows have been screwed shut, very dirty room with hairs in the bath, rubbish bits all over the floor, went to reception to be told that we would have to down grade if we want a open window with no sort of refund, I booked to family rooms that sleep six and requested them to be near, to only find there on different floors, so had to take a down grade so we can stay together, again no refund of the difference , the manger that was on reception was useless and would do anything not even offer to get the room cleaned. So we had no choice but to stay as couldn’t get a travel lodge as they were all booked up, only to find the toilet doesn’t flush either, the fridge doesn’t get cold, some lights don’t even work, over all disgusting in all areas including the service, never again will I stay here again, what as waste of £340 for 1 night

A good 40 minute walk to town hairs on bed on arrival hotel landings and rooms quite worn staff behind counter were having a chat whilst i waited about a phone overall disappointed for what it cost given i also paid over the odds anyway

Bedroom was clean and fab had all we needed , quiet even thou was a busy hotel .food was fab & enjoyed entertainment too .

We stayed 2 nights for the Blackpool air show (which was excellent). The hotel unfortunately has seen much better days. First problem, getting in! The large rotating doors are blocked off with flower pots. The door to the left jams when opening; and access to the right was blocked by smokers. Next, when waiting to check-in, staff members were arguing in front of guests. After that, we were given keys to a room. Opening our room door revealed other guests - a woman and her child were already in there. Awful for us, and terrifying for her. This should NEVER happen. We were provided with another room. The windows were dirty (as are carpets if you go looking), the beds are the very creakiest, noisiest of wooden-frame beds. If your partner moves, you wake up every time. Try to sleep without moving all night, it's uncomfortable and difficult. Add to that hotel bins being moved around in the yard below at 1am in the night and seagulls screaming outside the window at 4am. Pillows are rock hard. Linen/bathroom ok. Breakfast: not shown to a table. Food is below average, we recommend sticking to the toast or fruit as the cooked options are clearly cheap, low quality. Cereals: very limited options. Bar prices are low, but the barman disappeared for 10 mins, nowhere to be found. Checking out, they don't ask if you enjoyed your stay - they've clearly given up with customer satisfaction. It's a real shame, this hotel could be grand but it's clear everything has become sloppy and unloved.

Over priced for lackluster rooms, dated

Our room was very disappointing, the beds were so uncomfortable and the cleanliness was terrible! I had to clean the bathroom as there were hairs from the previous guests all over! You also couldn't see through the mirrors for the muck on them! Only positive about this hotel was the buffet breakfast, it was pretty decent with an ok variety of hot and cold options. Was also disappointed in the swimming pool, which incures extra cost and you have to book ! Also the pool closes way too early at 5pm it's pretty pointless when your out most of the sightseeing.

The property looked way better online, the amenities advertised online as part of the stay are in fact not free and you do have to pay. The rooms are not cleaned, the beds are terrible quality in the family rooms

Don't think you are getting a good deal. If you're paying under £100 expect the bare minimum, sticky carpets, scruffy furniture, creaky old bed and overall shabby room. We complained and had to pay an extra £50 to get a decent room.

Great trip, room was brilliant, they've obviously renovated some rooms and we got one, on the 7th floor. Brand new bathroom, comfy beds, and a great breakfast. Will definitely be back.

Easy to find in the car and within walking distance from where i needed to be. Staff were very helpful with a friendly service. I will definitely recommend this hotel and next time i stay in Blackpool will book again. Thank you Patrick