Hacienda del Mar member of Meliá Collection

Beautiful hotel! Staff were so helpful and the service was amazing. The rooms were clean and the housekeepers always checked in morning and evening to make sure we had everything. The restaurant’s food was so delicious every evening as we ate there 3 evenings. The staff at the restaurant were always so accommodating.

Loved the interior. Very posh. Staff was attentive. The resort was up against the beach so it was a great view. Our beds were uncomfortable and they switched out our mattresses! The breakfast was amazing!!!

The pools were too cold to enjoy. The photos showed access to the beach, but it was being worked on with huge loud dump trucks. Wished I had known about it so there really is no beach access.

Wonderful stay at this exceptionally nice hotel. beautifully decorated rooms spotless and large, service is outstanding and nothing too much trouble. plenty of food at restaurants to choose and well situated on the coast. bikes available to use on site

My husband had a birthday and we've received the Champagne, Fruits and Birthday cake, it was really pleasant and also we got the late check out.

In the room were many ants, there were like swarm of ants all over my make up in the bathroom and on the tables in the room.

Staff is exceptional.

We booked last minute as Puente Romano was not available. As we have a big family we had 2 rooms with an average room rate of £700 per night. We had visited the hotel previously and liked it. Unfortunately it has gone downhill significantly. Only the small childrens swimming pool was open (the larger one had been renovated but not signed off) and due to a large convention this meant it was ridiculously crowded. On the first day it took over 1.5 hours to get a drink and some lunch. I complained to the duty manager Gerard whose response was simply "would you like to check out early". Fortunately a senior member of staff Angel intervened and assisted in improving our experience as best he could. One further note about the childrens pool is that the hotel claim it is 26 degrees and this is blatantly not the case as it was baltic. There are now only 2 restaurants open. The breakfast buffet is completely substandard meaning we chose to eat elsewhere. We had a pleasant lunch at the Spiler Beach club but a very average Evening meal at Balthazar (2 hours to wait for our main). This meant we were forced to dine out of the hotel for the remaining days of our stay. It is clear that a contributory factor to the demise of the hotel is its imminent rebranding to become a Gran Melia (happening in Dec 2025) albeit this was strenuously denied by the management. We decided to check out a day early and go to Puente Romano for our last night. The manager offered a good will gesture of 100 euros off our stay of over 7000 euros which was derisory. If you are thinking of staying here before the changeover to Gran Melia I would think again