Extended Stay America Suites - Fort Worth - Fossil Creek

Open location

Need to feel like a cleaner place wasn’t dirty or anything just smelled off a bit

When we first arrived and checked in, we noticed an odor in the hotel and when we got to our room, the odor was so horrible that the smell literally gotten in our clothes and we literally stank when we come out of there even after a shower, the stink was so bad the towels even had the odor from the room in them so when you dried off you stunk even worse!!! Also me and my wife got accosted in the parking lot when we come back to the hotel from visiting relatives and the guy was asking us for money and got upset when we told him we didn’t carry cash when we went inside and told the staff the front desk clerk about it he asked us where? we told him, the guy costed us out here in front in your driveway just right in front of the doors And he goes where and we pointed to another customer getting accosted in front of the doors of the hotel They just didn’t care they didn’t go out there and stop the guy. They didn’t ask the guy to leave the property nothing the guy had barely any clothes on. he stunk and kept pulling his pants up, cause they kept falling down so we knew there was something wrong with him.

When we got there, it took 10 minutes to he helped by anyone & when someone finally came they walked from across the street. Finally, when we got to our room I started gathering my kids to get ready for bed and I was making them a pallet on the floor (that’s what they asked for.) when I noticed how dirty this room was. There was dust & “crumbs” everywhere. Random hairs from previous guests, under the beds had not been cleaned in idk how long. We chose not to stay there and get a refund. The following day we were still charged. When I called the hotel, the “supervisor “ MERTLE, I spoke to was very rude. Interrupted me when I spoke & even ended the phone call on me. She claimed the room was clean and was slept it. When I tried explaining that it was NOT slept in, we had just started getting ready for bed (seeing as we got there very late that night.) when I noticed everything is when she was interrupting me the entire time just telling me to call back on Monday and then she ended the phone call on me. I called back and I told her I did not appreciate that and asked to speak to someone else or give me the customer service number for the hotel chain. She said she did not have that information. All together, this experience was awful, and they were very rude. I also want to add, there are cracks in the walls everywhere & the flooring dips in several spots through the ENTIRE hotel as if it’s from water damage and the floor is rotted.

Quiet neighbors

The big front burner on the stove was broken and I had specifically asked before I checked in if all the burners worked, I was cooking a special dinner for my son going to college room 308

Nothing

The prices were good and the beds were comfortable

Fast check in

Room had roaches, beds sheets not clean, it had animal hair and big spots of dirty.. It seems that they do not clean the sheets of the beds. Reservation states that breakfast is included, but the only breakfast that is available, is coffee and bars of nutrition.