ABode Canterbury

The room was clean, comfortable and had air con.

When we booked it said breakfast included. Was extremely disappointed to find out this only meant a continental breakfast. We ordered a croissant and a juice and were left waiting for nearly 20 minutes!! In the end we had to to leave after watching 2 other tables that sat down after us have their orders brought out. Went and complained to reception straight away but not the point. We’ve stayed here before and enjoyed a delicious cooked breakfast included within the price. This time being offered a continental breakfast when paying over £200 for a room for 1 night is not acceptable and we will not be returning.

Mooie locatie. Prachtig hotel, middenin het centrum. Vriendelijk personeel. Kamers met airco.

Prijs kwaliteit van de eigen parkeerplaats aan de hoge kant ten opzichte van de prijs van het hotel.

Chambre spacieuse et confortable. Hôtel particulièrement bien situé près de la Cathédrale. Parking facilement accessible.

J'ai trouvé étonnant de ne pouvoir trouver une chambre avec deux lits jumeaux que moyennant un supplément par rapport à une chambre à lit double ! Chambre sans doute plus spacieuse mais également plus chère !

Mooie uitstraling van het hotel, prettige kamer en midden in het centrum.

Het was fijn dat het hotel een eigen parkeerplaats had, maar 25 pond per nacht was daarvoor toch wel redelijk aan de prijs.

Excellent position

VERY slow check-in and focus of staff

Location, spacious room, comfortable bed

Drain of washbasin was not functioning properly. The ventilation filter in bath was dirty.

The reception staff were lovely,friendly and welcoming Room was great.The stay was for my husband’s birthday and it was our first time of staying,we have only had Champagne,Afternoon Tea and evening meals beforehand,

The lack of bar staff behind the bar,at times no one was present The staff at breakfast were not professional at all,didn’t even get acknowledged when standing waiting to be shown our table,they carried on their conversation before greeting us. The breakfast offering is awful,a choice of 3 cereals,fruit and not even a coffee machine.There was no choice of milk on offer either,which I was surprised about but I decided to try some cereal,the milk container was empty,there was no member of staff for me to speak to so I went and sat at my table and told the waitress when she came over to us,the response was not what I was expecting,no apology just an inconvenience that I’d mentioned it. We proceeded to order juices,coffees and breakfast,my husband ordered a breakfast and I ordered croissant and toast The wait for our order may be considered as I little too long but when the waitress approached she had my husband’s breakfast and that was all,thinking our drinks etc where coming straight out my husband waited for my breakfast to arrive,that didn’t happen so he started eating his. The toast under the eggs was burnt and soggy,really not appetising at all. I said don’t worry when our drinks come I will ask them to change it. This is when we sat for a few minutes longer,no one came with the rest of our order not even our juices. So we decided to leave our table and go to the reception to let them know about our unacceptable breakfast experience. The lady apologised and said she was so sorry,we explained that it wasn’t her fault at all but the overall experience was really not what we were expecting from The Abode and that it had sadly ruined our stay. We checked out and she apologised again,she was so sad for us that we had experienced that after such a lovely stay. As it was a birthday gift it would have been nice for us to have enjoyed a wonderful breakfast experience,sadly that wasn’t the case and would think twice about recommending The Abode or returning for a stay.

Great location

Nothing

Bon emplacement et équipe accueillante

Équipement vieillissant, Clim qui fonctionne mal, douche cassé à l’arrivée ( réparé par un Mr très gentil), pas d’eau ni de mini frigo dans les Chambres , pourtant très utile en période de canicule. Petit déjeuner moyen.