Novotel Sydney West HQ Hotel

The customer service on arrival was terrible no greeting of effort to try give a solution on a request for early check in. A Fijian lady in front counter very poor hospitality skills. I was only helped by an Australian man an hour later doing his best to support me. This was the worst customer service but always stayed here this will be our last

Overall, an okay stay but nothing extraordinary. I feel like a few things could have been improved. The reception staff seemed disinterested and unfriendly. Staff seemed more interested in chatting with their colleague than helping guests. I was met with short, unhelpful answers during the booking process. It felt like they just wanted to get rid of me as quickly as possible. This is not the level of service I expect from Accor Hotels or any hotel group. The room itself was spacious but not that clean and a bit outdated. Decorations need improvements. I expected more luxury and modern touches. I think the housekeeping team needs more attention to detail. Location was great, though, close to the shops & restaurants, but I was hoping for more from the amenities. Would only recommend for a short stay! It left a bad first impression on what could have been a good first stay at Novotel West HQ.

Very happy, TV size could do with an up grade, House keeping hit and miss sometimes we didn’t get all the complimentary items renewed.

I personally, had a traumatising, horrible, unwarranted, without reason, the most utterly disgusting experience ever to be endured by an individual.

All good for staying

Good hotel and area to stay but a bit far from sydney cbd.

All were good

Staff member Lani was very pleasant, polite and professional. Location excellent and the room was perfect. Will definitely stay again.

Like the place so every time I’m in the area visiting my first choice of stay is Novotel rootyhill .. also recommend to all my friend back in the US.. right now I’m here in LA talking about my stay in your great hotel down under. I’ll be back again in February and might stay again there .. thanks

To start with the positives.... our room was clean and spacious, staff were friendly and check-in / check out process was quick and easy. Location was perfect as we were booked to see a show that evening at the Sydney Coliseum Theatre, which was only a few minutes walk away, undercover. Plenty of free parking also available. However, the room could be improved tenfold with just a few simple inclusions. For example, our room had a balcony, but no furniture. There was only one chair located near the desk so nothing really to take out to the balcony to sit on when there is a double occupancy. There was a couch which I think may have been a sofa bed but this was not very comfortable sitting on. Given the size of the room, a small dining table and two chairs could have easily fitted in to provide comfortable seating for having a drink and nibbles, playing a game of cards, or a room service meal. Would have been happy to have this instead of the sofa. The bathroom amenities were very good, but only enough for one person, ie.1 toothbrush etc yet the room was for double occupancy....surely there should have been 2 of these? Otherwise, we enjoyed our stay and would be happy to book again for a one night stand if seeing a show at the Coliseum.