Country Inn & Suites By Radisson Bloomington-Normal West, IL

The room could have had a lighted digital clock.

Clean room, comfortable beds, nice bathroom, decent breakfast. Curtains were dirty (sheer panels) and room smelled a little musty. Parking lot not equipped for small trailers but we made do.

Check in staff was great. Room was ok but not great. Air wasnt working correctly. Bathroom had hair

Giant stains on towels, bed, shower curtains. People smoking weed in the parking lot. Lady at front desk took a call while checking us in and same woman stopped us multiple times after we did mobile check out trying to leave.

Room had garbage and curtain wouldn’t close properly

They advertised a hot tub, but they took it out, so that was disappointing. That is one reason i booked there or i would have went somewhere else. When you pay for that and expect it to be there, that is not right. The beds were hard as well.

VERY, VERY difficult to find. I called from my car phone seeking help. Person answering the phone had a poor command of English and was unable to help. By accident I found the unmarked property on my own. When I arrived, the teenaged girl at the desk ignored me while she was reading a book. I had to raise my voice to get her attention. AVOID this facility; save yourself unnecessary aggravation.

Older property but nice and clean. Very friendly staff!

Staff (especially Chrissy(?) at check in were phenomenal - sign said facility was being "refreshed", so maybe these are in the process of being addressed, but... Hotel problems: 1)room phone mislabeled and dysfunctional, 2)desk chair stuck at "pre-school " height ( replaced by staff), 3) bathroom sink didn't drain, 4) no tp holder, 5) no Kleenex, 6) mini fridge/micro cabinet not set up for easy access (hinges bent from awkward positioning, 7) indirect lighting horrible for reading and/or paperwork, and 8) outside ground spotlight shining in Through the curtains all night long... If these can be addressed, I'd be happy to return next year.

Everything about the hotel was great-fresh rooms, clean property, nice area. Only issue was the woman that checked us in had issues with the computer system and from the time we walked through the door at 11:30pm it was about 30 minutes until we actually got to our room. After driving for 6 hours we just wanted to get to our room, we really didn’t want to listen to how terrible the system was an other negative chit chat. Breakfast was your typical continental waffle, cereal, yogurt which was as expected. Checkout was fast & easy.