Country Inn & Suites By Radisson Bloomington-Normal West, IL

Pool closed. Halls dirty. Room wasn’t thoroughly cleaned. No toilet paper holder. Vents dirty. All not as advertised.

Christie was amazing! She was friendly and kind, and accommodating for our large group. She made us feel right at home and set up space for us to gather, and made sure we had what we needed. The rooms were spacious and quiet with comfortable beds and a big bathroom.

We stayed for a night passing through. The room was great. It was newly renovated and there was plenty of room for 2 adults, 2 kids and 2 small dogs. They are in the process of renovating which would bother some people but it’s part of business. This was a great value for the price.

Great breakfast

My shower was just a dribble. There was no plug for a bath option. This is the first bathroom I have been in that had no toilet paper holder. What do you do with this information??

Property was not in very good condition. Rundown.

Spiders in the room. One bed looked like it had already been slept in. Cart in bathroom was rusty and dirty. Pikes of trash outside by dumpster.

Good: Staff was friendly. Extra towels were given when requested. Bad: Pull out couch that we needed for our son was broken. Sink had slow drain from the minute we arrived. Fridge was warm and I had meds that needed refrigeration. Pool was being repaired.

This stay was absolutely terrible. The hotel was under construction, but not mentioned on website. The pool was not working and also not mentioned. The entire property was filthy and the massive dumpster overflowing. Awful experience and the staff was not helpful when we decided to leave and go to another hotel. No refund offered and no apology.

I booked this hotel for me and my two friends for tailgate n tallboys weekend. The first 12 hours was an absolute crap show. First, the two keys wouldn’t work I had to walk back down to the desk. Then when we get into the room I see it’s 2 double debs when I booked a king suite that had a pull out sofa bed. No big deal. 2 hours later they came up banging on the door kicking us out cause they put us in the wrong room. So we got moved to the king suite I booked. Only to discover it wasn’t even properly cleaned. The sheets on the pull out bed were still dirty and had a certain kind of stain from someone’s fun on the couch. There was garbage under the bed. And I found DOG FOOD KIBBLE BITS on the floor by the bathroom… so I went down to make a complaint only to find out I wasn’t even in their system even tho I already pre paid for the room. Then magically I was in the system later on. I was so upset after I made the complain and was never followed up with after the fact. THEN the toilet just starts flooding. I have had it I was livid. I went down and demanded a new room. I was a hot tamale let me tell you. So they had to clean ANOTHER suite for us. That’s literally 3 rooms in a matter of 12 hours. I should not have had to pay for that first nights stay with all the problems that weren’t even our fault.