Country Inn & Suites By Radisson Bloomington-Normal West, IL

Overall this property worked for what we needed and was a good price. On the plus side, the night desk agent was super friendly and helpful. I’d give him a 10/10. Also on the plus side is distance to the festival grounds if you are walking to Tailgates N Tallboys. Now the negative list: They did not have enough parking spaces for the number of rooms sold so if you were the last ones to the hotel at night, you did not have a place to park. Every night guests ended up parking at neighboring lots and we saw several get towed the next morning. The pool and hot tub were closed for ‘maintenance’ all weekend which was not disclosed at booking. Our room was not in good repair. The couch had stains on the cushions. The curtains and walls had huge stains. There was no bedding for the sofa bed. (They did give us some when we asked) When we asked for 4 new towels, they gave us 3 and said they were almost out of clean laundry so they couldn’t give us 4 even though we had 4 people in the room. Our toilet clogged and we called down and asked for a plunger. They brought it up but the two employees had a disagreement over which one would come in and help us until I said I would do it, I just needed the plunger. Then they told us that you aren’t allowed to put any toilet paper in their toilets. It all has to go in the garbage can or the toilets will overflow. Overall, I hope to not need to stay at this location again. It was by far the worst of any from this chain that I’ve stayed in.

No body wash in dispenser. Shampoo almost empty. No coffee packets for room coffee maker. Front desk didn't respond to request for more coffee, even after asking if we needed anything.

Room was humid. Set thermostat at 61 and felt like 75 in the room. Made it hard to sleep.

Our stay was clean. We were not told pool was not usable. Breakfast was the worst. I understand the food is heat and serve but it was the WORST! The toilet in our room was a very low to the ground. The sink did not drain properly and slow! ,These are just to name a few things. No we will never stay here again.

I always chose hotels with pools. Your site said there was a pool. The pool was closed under repairs. I would have stayed elsewhere. You should stay more up to date.

I m made a mistake booking there. The cheap toilet seat was broken, the shower had low water pressure, and didn't have hot water and one of two queen beds was against the wall making it difficult for two people to get in and out of the bed. The room was small and noisy too from machines nearby.

It was obvious that renovations were taking place. Our room needed attention to the curtains as they did not open. The bathroom faucet was not installed properly. More light is needed in the bathroom. A full length mirror is needed. The staff were excellent. The room was clean. Breakfast was delicious. A recliner would be great for people with back issues. We would stay ther again.

The bathroom and linen were very clean. The pool and spa are shut down for renovations, and we weren't made aware until check-in. Breakfast options are limited, and there no alternatives for those with dairy allergies. Curtains were dirty and there were holes in the window screens. The outlet by the windows needs to be refitted. The staff was very courteous and friendly, which made up for a lot.

Room was dirty, bathroom dirty, toilet seat broken, baseboards peeling away from wall…just disappointing experience

It was clean and worked well for our stay