Marival Emotions All-Inclusive Resort by Mercure

I liked the people that were very nice, but I did not like that the cleanliness and the limited dining availability.

Food and room were average. The location was beautiful. Very family friendly with lots of options for kid foods and activities. The kids pool was great for the little kids and 3 other pools to choose from. The buffet was very busy! Overall, we enjoyed the all inclusive experience.

No me gustó que al intentar cancelar la reserva, me apareció un teléfono en internet, marque me pidieron una tarjeta de crédito para hacer un pago por $12,500.00 pesos mexicanos el cual salió a nombre de codere.mx , pensé que era la misma empresa a Booking, pero no fue asi ya que al llegar al hotel pague de nuevo toda mi estancia, no quise pelear nada a mi llegada por qué iba en modo descanso, así que intente resolver a mi regreso. Y nadie me supo dar razón ni bookin ni el hotel, ni la tarjeta de credito

Food was good and place was nice and clean

It’s has its good and its bad . The good part for us was the food was good , a lot of options to eat at all times and it’s all good . The staff is all really nice every where you go . The bad part for us was in the room that was given to us . The bathrooms are no actual room the have a see thru glass door that divides shower and toilet if you go with kids it’s just weird because you can see everything . The second bad part of the room was that the ceiling fan worked but it made the worst noise when it was one . So we never had it on . The pool it’s not its cleanest . The last part if they offer you to go see there property they tell you it’s only 1 hour and 30min , they take 3hours from your day .

All team they are great

I can usually eat anything but this buffet was bad every night. Lunch was even worse. There’s two restaurants that are decent but always closed and one needs a two day in advance reservation. The staff acted annoyed when you asked for anything or had questions. The room was about a 3 hour wait. There’s one bar during the day and they don’t like to serve people we got ignored every time. I’m sure they want a tip but even the atm was out of service. The elevator never worked and the one time we got on, it broke locking us in it. No one came to help, we had to crawl out of it after yelling for help for about 20 minutes. They kicked my 12 year old out of the teen club because apparently you have to be 13 to use the games ? They had so many rules for such a terrible facility. The beach was the only good part but there is no service there no food allowed and no staff for drinks. They say boogie boards and kayaks are included but they never let you use it regardless of the weather, it’s always a red flag and would never let us use it. This place ruined my Nuevo Vallarta experience. I would never go back. The main area and theatre are outside so no ac. It is very hot to try and watch any entertainment. Not getting our rooms on time after a long flight probably had a lot to do with the irritability level. Don’t lose your towel cards tbey are 300 pesos each. Everything is extra charge and you’re not allowed to use the balcony to dry bathing suits, nothing is allowed in balcony.

I enjoyed all of the amenities. The sit-down restaurants had excellent food. The buffet was ok, many of the choices were not very fresh. Staff was kind and helpful. I appreciated the gluten-free dining options, especially the pizza.

The resort has excellent food options. Plus the entertainment here is amazing for children of all ages and adults too. The staff is very friendly and does an excellent job in servicing the guests. The property is very clean and is constantly maintained. The ambience here is very welcoming. If you are looking for a all-inclusive family, friendly experience, this is the place to be.

Pool was too crowded