Novotel Coventry M6/J3

The location is quite convenient for the football and the motorway. The breakfast was nice, the pancake maker was great! The bread and sausages also really nice, no other egg choice than scrambled. The breakfast person was not particularly suited to customer service. The bar staff however were lovely and friendly. We ordered food at 9pm and took it to our room but they coyld drliver for £5. The room was clean and spacious, with a big bed and a single. I'd paid more for the extra bed for my son but the bed wasn't made up, the receptionist had to do it as there was no housekeeping or maintenance at 3pm on Saturday. I offered but she did it when we wete out. She said it has to be requested at booking (no mention of that on the site) but surely if I've paid extra for the extra bed I want to use it. Anyway, problem resolved. No information given about any hotel services or restaurant times at check in or in our room that we could find. I'd called the day before to check we could have breakfast brought to the room and they'd said yes but the receptionist said they didn't offer breakfast room service. If I needed to contact reception I just called the hotel as there were no instructions in the room. The gym looked really nice and modern and the parking easy enough, you just register at check in. Overall it was a nice enough stay and I'd stay again if needed.

It was fantastic, enjoyed my stay. No cap

Walls and carpets in the room were stained, there was no soap or shower gel in the bathroom, disappointing tbh

Good overnight stay, room spacious & clean.

A

Friendly helpful staff. Good quality accommodation. Value for money.

Mold in bathroom

Key card failed to work multiple times, necessitating walking all the way to reception each time for a reset. Frustrating!

Thought the Novotel was very overpriced for what we received! The pull out bed was seriously uncomfortable! It really isn't a bed by anyone's imagination! For that reason alone I wouldn't choose this again. Saying that though reception staff were lovely and helpful and housekeeping good, but we've stayed in much cheaper competitors accommodation with much better put up/single beds.

Walls and carpets were very marked and stained. Bed was good and comfy.