La Casa de la Marquesa

Second morning, no hot water. bed extremely hard staff nice but stand offish Housekeepers extremely nice and wonderful.

Bed extremely hard. Staff nice but stand offish Definitely does not have the vibe of the last time. I stayed there many years ago. Overpriced Is overprised

Drop-dead gorgeous property with amazingly beautiful rooms in a great location. After a tense encounter with a clerk who insisted a double bed was a king bed, we got our “upgrade” to a nicer room with an actual king bed, which is what we had reserved in the first place. Food discount doesn’t apply because the restaurant is conveniently not connected with the hotel.

Beautiful and historic hotel perfectly located in the city center. The staff is exceptional and attentive. A lovely restaurant serving a delicious breakfast and a piano bar in the lobby complete the experience.

The ac was not working and the room felt like an oven. They couldn’t find the key to my room. The manager was very unfriendly The receptionist was trying but the manager didn’t want to help

It was such a pleasure to stay in this beautiful historical treasure. The staff was so attentive and kind. Jesus at the front door and Benjamin the host were very friendly. There’s a wonderful piano player that gives the whole atmosphere a sense of timeless class! My wife and I look forward to another visit in the heart of the historic Centro of Queretero , a very pedestrian friendly area with wonderful cathedrals all around!

Wonderful ambiance for the hotel and friendly managers. It is an old building and the electricity did go out for one hour but was restored and no further issues The front desk could be a little more helpful and welcoming. The breakfast in the morning with live piano music was fantastic!

It was historic and charming

It didn’t have electricity. They moved us down the street to a run down dirty hotel.

It's a very beautiful building and very historic. When you're there, You feel like you're stepping back in time. In terms of the property there's not much like it in north America.

The service is deplorable. I had friends staying in the hotel as well as myself and asked the staff to deliver a gift baaket and a bottle of champagne. They misplaced the champagne and brought a bottle of cheap sparkling wine. Eventually it was found and delivered....with wine glasses despite the request for champagne flutes. When I checked in to the honeymoon suite with my partner for my birthday, they overcharged us by 2000 pesos only to tell us an hour later that they mistakenly charged the room to another credit card. Then when we arrived in the room, the outside hot tub was filled with dirt and leaves. They hadn't checked the room before our arrival. I just think when you're paying close for 400 USD a night for a room it should be ready. On top of everything else they told us they were holding an event with a live band that night which would go until 3 am. No forewarning. The whole thing just sucked for the price you pay for the rooms.

Beautiful one of a kind hotel.