La Casa de la Marquesa

Great location Beautiful place

Everything was great

A beautiful place with lots of history to sit down for bite to eat away from the hot sun. We enjoyed a late breakfast and there much lots to choose from for our teenage picky eaters. The staff was friendly to us Aussies and helped us understand Spanish menu.

This is an incredible, elegant, historic mansion! We enjoyed our stay here. The architecture is wonderful and the staff are friendly and helpful. There is no elevator, but the staff will take care of your luggage. After all, this was built in the 1700s! Our room was was spacious and elegant. The location in the Centro Histórico is very good and within walking distance of the main sites. The restaurant serves delicious Mexican food and a fine pianist provides live music.

Beautiful place. No service at all. We arrived to have a desert there. Since the entrance it seemed that we were bothering them.We did not fell Welcome at all. We asked if we could have a coffee and desert. Even they say yea, the waiter disappear and never returned. After some time we decided to go. They did not looked surprised but relief. Go there see the place and go away. It is not worth to stay.

Terrible experience since our arrival. The front desk man did not care if we arrive and it took long to send the valet parking. I stayed in this hotel when it was the best attraction in Queretaro. Now is miserable dusty. I know they want to maintain the original peaces which it makes a place valuable, however there are certain important updates that a Small luxury hotel needs to have, oh oh, looking for to find it in SLH, they don’t belong anymore, but they advertise it as if is part of this group. The new owner don’t care and on top of that they have the worse front desk representatives. Sofia Rodríguez said that I could leave my luggage because we needed to go out on time, OK, but she also said they would not be responsable for the same luggage, hilarious! The place is not worthy anymore. Hopefully there is a new owner that cares about it.

Very spacious room and bathroom. Impeccable cleanliness. Furnishing victorian style very nice and elegant.

No running water in the room. Had to call receptionist to get it going. No hot water next morning. Had to leave without a shower. No TV service. Had to call receptionist twice for someone to finally show up at our door to fix it one hour later. Restaurant smelled intensely of fresh paint. Had to leave to have breakfast somewhere else.

big romantic room and balcony, comfortable beds. Historic and beautiful hotel. Staff was good but two mornings and full day with NO HOT water! Staff response disappointing. Also had to argue about discount for food on reservations. Restaurant was well below par.

The hotel is in a very good location. The room was very quiet for the location.

Communication with the staff wasn't great. I found it uncomfortable to be asked each time we arrived to the hotel of we were there to eat. The entrance to the restaurants is the same as the entrance to the hotel and it takes about 3 people to ask you why you are there before you can go in.

Great location, and service was very good.

The property is very unique (old mansion). It’s well located in the historic center. The bedding was very tired, old. The sheets didn’t fit the bed. Didn’t want to touch the bedspread. It was fine overall but wished I had booked somewhere else.