SureStay Plus Hotel by Best Western Odessa

The lock to enter the enclosed area where rooms were located was broken. It was listed as having breakfast and there was no breakfast.

Everthying! Host was really nice

Everything met my expectations.

Absolutely Nothing. Will never stay there again

What you see on the website is not what you get at all. Room was dirty when we checked in. We requested queen beds and got full size. Our room was never cleaned. We had to ask for towels cause they only give you 2. When I called front desk for them to please clean our room. The house keeper was so upset and even argued with us that she had already cleaned it. My baby had a nose bleed on one of the pillows. So I showed it to the housekeeper and she got very upset. She still didn’t clean our room. She brought us the linen to do it ourselves. Needless to say I went to Walmart and bought stuff to clean the room. It also doesn’t help that the cleaning staff doesn’t speak any English

I love the 24 hour check in, and how easy it was to get to. Beds were super comfortable and ac worked great which is a bonus in this heat. The staff was super friendly . Love the fact the pool is indoors and not in the sun.

Even though it was a non smoking hotel there were cigarette burns on the bed. The pool was open but there was too much chlorine in it and it burned your eyes and gave you a headache. Was not able to swim long. I chose this hotel for the pool and the breakfast but was told AFTER I paid and booked the hotel did not have breakfast due to Covid and the pool was closed . Then when I had asked at the front desk the pool was open , but they were remodeling the area for breakfast. I didn’t like the fact that I was told I was going to be charged for a fact when I had an animal but was dropping them off with a family member. This means they are watching you as you enter / exit your vehicle.