Four Seasons Hotel The Westcliff, Johannesburg

Location and layout of the hotel is excellent. Great views and facilities

A wonderful hotel. The staff were, without exception, all exceptional. I would like to also give huge credit to Mpho, who made my stay enjoyable and unforgettable. My initial room had a plumbing issue, and after reporting this; she took full ownership over ensuring the issue was rectified. I was upgraded from a Panoramic View King Bedroom to a suite, and also had my hotel transfer counted as complimentary as a goodwill gesture. To add to this, on the last night I ordered room service and Mpho kindly sent a few extra bits along with a handwritten card. I have stayed at some of the world’s best hotels, and rarely find service and customer focus delivered to this calibre. The hotel’s WhatsApp chat is quick to respond and helpful. The gym was well equipped with modern equipment, and my spa treatment was also very pleasant. Every moment in this hotel (once Mpho got involved) felt luxurious and comfortable. Thank you!

Everything was amazing really , love a great smelling room and neat aesthetics

I really think the food can be better unfortunately.

Staff on arrival friendly and rooms were of a decent standard. We were in a family suite. Gym equipment decent quality. We didn’t get chance to try the spa. What let’s this place down was the quality of service in the restaurant (Flames). We waited 30 mins for a table, then 30 mins for tea, then 30 mins for breakfast to arrive. Staff are clearly not trained and the manager seems to do all the running around. The food itself was ok, if a little expensive considering the prices elsewhere in Jo’berg. We were also sat in a remote area of the restaurant next to a door which wouldn’t shut properly, so it was very cold. Some people were wearing coats while eating! Lack of attention to detail is clearly an issue here The other issue is the only bar in the hotel is on the terrace of Flames which is not in the same building as reception and is open air. Surprising for a 5 star offering. All in all a disappointing offering for Four Seasons