Extended Stay America Suites - San Diego - Mission Valley - Stadium

Nothing

It was dirty and the hallways stink and the room did too.

Security on the premises.

Very hard to find location, poor directions, no Signage, Front Desk unable to direct. Late Check In to find Ccckaroaches in Bathroom. Unable to take bath for two days. No Maintenance to kill or spray bugs TV had wrong Remote unable to operate. Front Desk called, but Maintenance showed up hour later to exchange TV Remote Asked to change Room After 3 hours it was 9pm. Told Room bot Available until after 3pm Next Day Check out. Called at 4pm and was moved to Dirty Room had poop splashed all over Refrigeratot. Bedside Lamps on both side not working. Window behind TV was left open and struggled to close for Ground Floor Security. No Restaurant, Vending Machines did not work took $4, Dollars without Dispensing any Products, no On Site Refunds so Requied Customers to Contact Vending Machjine Company a big pain in tha ass for Refund. Room smelled strong Bug Spray so had recently been de-bugged. Had to inhale Chemical Order and Toxic Fumes. Refrigerator did not keep Food and Beverages cold. Over-all Facility was a bug infested dump and Staff had no remedies and onlu appo;ogized nicely. Check out person Suzanna, took down my Complaints to show to Manager, said he would contact me to discuss ways to solve problems. No one called or offere any form of Discount or Complimentary Service for such bad experience.

The room was large enough and provided simple kitchenware for heating food. The WiFi, bathroom were all satisfactory. There were plenty of parking spaces and it was convenient to find the location.

The breakfast was quite simple and we had to go back to the room to eat.

good location

i called earlier in the day to make sure i would be able to check in after midnight because we were arriving late, person on the phone said if i hadn’t paid yet i would have to rebook but i had already paid and tried explaining this but they didn’t listen to me and hung up the phone very rude. when i arrived staff was not attentive, i waited at front desk to check in for 15 minutes. i had to call the front desk and wait listening to the phone ring while their TV blasted in the employee room ignoring the phone ringing. when the employee finally appeared to check me in, he kept asking if i had already booked and paid, i paid through booking and received my receipt prior to showing up at the property. then he couldn’t enter my address correctly and the entire process took about another 10 minutes this was now going on 25 minutes of just trying to check into my room. when we finally got to our room the TV remote was glued shut and would not turn on the TV the beds were clean but uncomfortable. we went to bed annoyed and thinking maybe it was just a bad night…when we woke up we went to open the curtains and they were broken we couldn’t move them past a certain point a only a sliver of the way from how they should have opened. you could hear everything and feel footsteps above us and full conversations in the hallway and lobby. overall we had a very mediocre experience and was one of the worst hotel experiences we’ve had. would not recommend i wish i just slept in my car instead of the hotel

Everything was great

No complain 👌

This is like my 4th or 5th time with them and I'm gonna repeat myself they are great. Coming back every time.

No. Complain

Everything was great as always that's why i keep.coming back

No complain 👌