Microtel Inn by Wyndham Charlotte/University Place

Hi, When we arrived, there was someone bathing behind their car in the parking lot. Once inside, the décor appeared new, but the area was not clean. We went to the front desk, but there was only a sign that said “Be back in a minute.” After waiting about 20 minutes with no one returning, we decided to leave, grab something to eat, and find a different hotel. I called the hotel today and spoke with the assistant manager, who was very kind and refunded the full amount.

My first room didn’t have a lock on the door other than the keyed one. Moving to the second room and it was filthy. I will not stay again. Actively trying to get a refund on that waste of a hotel stay. It does not look or feel how it was advertised

The hotel hallway smelled very bad. Room appeared clean, but very old. Did not feel safe here.

This place is a dumpster fire! It's so bad I drove 4 hrs home after an 11 pm concert than to stay here!

There were prostitutes in the area. The lobby smelt like cigarettes and these supposed to be no smoking on the property. It was a disgusting experience.

The bathroom sink had hardly any water coming out of it. The rugs in and around the room and hotel looked very old and filthy. The morning breakfast that was included consisted of just a few slices of bread and a few small muffins. The reception desk phone was not being answered on a regular basis. The only thing that was positive about this experience was that the staff was friendly and nice. Overall, much to my disappointment, I would not recommend this hotel. Microtel is not the same hotel company that it used to be. Very disappointing.

Air conditioner in room did not work and ants in room

Front desk was not attentive.

I have never done this before but I checked in and checked immediately back out within 4 minutes. Entire place smells like a cigarette, the room was absolutely filthy with burn holes in the furniture, stains & pubic hair on the bed linens, the light switches were covered in grime, the ceiling above the shower was covered in mold, and someone left a surprise in the toilet that was not flushed. I was shocked and appalled at how bad it actually was. As a single female traveler, the people hanging outside and asleep in the lobby made me feel very uncomfortable as well. The front desk gal was very nice and apologetic and refunded me in full, certainly not her fault the place is in shambles, so my review has 3 stars for SERVICE only.

The property was well maintained