Aston Court Derby City Centre by Belvilla

We stay here most weekends for business and it’s consistently one of the most welcoming hotels we use. The rooms are always comfortable, the team is professional, and the atmosphere makes long work trips much easier. A special thank you to Hayat, who always goes above and beyond to make guests feel looked after. Small gestures of kindness and flexibility never go unnoticed and are a big part of why we keep coming back. Truly excellent hospitality especially from Hayat.

Nothing

It was clean and well located. Car park was useful. The room was large and comfortable.

Some pictures or some character to give the hotel some charm needed

The location

NA

Nothing

I checked in and checked out an hour later: - the room was freezing, smelling dump, the window, walls and bedsheets were filthy (I asked to have them changed, which they did). - at check in, the receptionist said my room number and code to get into the room OUT LOUD. I appeared to be the only female around (and I waited 20mins to be checked in). - the door lock does not have a manual internal lock, hence anyone that heard my code and room number could have come in. - the parking is behind the building, which is not specified. I tried ringing to get clarification and nobody picked up. I had to park somewhere, go in, speak to someone through a speaker as there was nobody at the reception. - the code to get into the hotel at night is far too easy. If you are a woman travelling solo, do not stay there. Junkies and homeless hanging out outside the hotel. I travel alone every week and I have never felt so unsafe. Contacted their customer support to ask for a refund and they "have been looking into it" for over 24hrs now. From previous reviews I imagine I won't get a penny back. Worst hotel I have ever stayed in BY FAR.

Nothing

No bar or restaurant no lifts very behind the times more like a 1 star

Greta location and very friendly staff.

Needed a room not overlooking the road.