DoubleTree by Hilton Hotel Flagstaff

A very nice property, nicely decorated. Lobby area cozy and comfortable.

The AC unit in my room sounded like a freight train and did not function properly. Room was too warm all the time, even when selecting Cool and lowering the temp to 65

I didn’t like that booking.com never actually booked this room for us so we got there and the reservation was not in the system. It’s took a VERY long time to get this figured out with the managers having to call you while it was late at night and I was alone with children. You so easily took my $500+ but never bothered to follow through. Just so disappointed

See above

The ladies at the counter were very welcoming, I am very impressed on the level of customer service your team provides.

I was very pleased all around.

Everything and everyone were awesome

The hotel was average plus

Staff, frig in room, close to everything.

Good stores and restaurants in the area

N/A

The staff was fine

Woke up at 4am to an alarm coming through the phones and it wouldn’t turn off. I had to unplug the phones and then couldn’t go back to sleep.