Ibis Aix en Provence Hotel

Staff were disorganized from the start of our stay. After check-in we decided to take a short nap before an evening out. About 20 minutes into the nap and we were awoken when another family entered our room. They had been issued a key and ch caked-into the same room as us! A few minutes later that family returned with one of the front desk employees to our room. The IBIS employee was very rude and she told us that we were in the wrong room-when she was the person that had issued us the room key at check-in. It was a horrible experience that was made worse by the fact that neither the employee nor her manager ever apologized to us for their mistake, our privacy being violated, nor for the rudeness we experienced from staff. Furthermore, the facilities are antiquated and housekeeping was very poor.

The hotel is in poor condition.

Pros: Clean, stylish, convenient (right next to the motorway, easy checking in and out, English-speaking staff). Good breakfast buffet with French and American breakfast items. Clean room/bathroom. Average: Small rooms (typical of French hotels at this rate). No way to make hot water in the morning (again, very typical). Cons: Not many restaurants and such since it is on the far side of the town. Very little amenities -- only one towel per guest, no lotion, etc. No iron/ironing board.

Excellent place, cool hotel

Air conditioner working marginally, didn’t cool below ~25 *C

We found the grounds very secure since it was gated. This was our 1st encounter with a European modern moderate hotel. We found the amenities the basic that we would except. We use this hotel as the minimum standard for where we would stay since we were used to american chains like Hilton or Marriott. During or travels we stayed at several IBIS hotels.

The hotel staff made up for what house;keeping missed.Overall, a great place we would go back to again!

Nice friendly hotel with free parking. The breakfast was very good woth a lot of choices. The hotel is close to downtown Aix, only 3 km away

A very enjoyable stay at this hotel. Very friendly and helpful staff. We took the bus into Aix rather than driving which was much better than trying to find parking etc. Breakfast was very good. We did find it difficult to locate the hotel as our maps app was not working. Overall a very pleasant stay.

Low budget hotel, has smells and found hair on bed and in shower. No fridge, pool closed without reason. One night is enough I would not recommend or return for more than that. At least the price was decent with advance purchase.