Princess Mundo Imperial

I have to say I was genuinely impressed. After the devastation caused by the hurricane a couple of years ago, I wasn’t sure what to expect—but the turnaround is remarkable. The property has been beautifully restored, and the updated facilities feel fresh, modern, and very well maintained while still preserving the charm that makes this hotel iconic. What truly elevated the experience, however, was the service. From the moment we arrived, every member of the staff was attentive, warm, and eager to help. There’s a level of hospitality here that feels both professional and genuinely caring. A special highlight was our time at the Beach Club. Mercedes and Nidia took exceptional care of us—friendly, proactive, and always with a smile. They made us feel incredibly welcome and ensured everything was perfect throughout our stay. And I can’t go without mentioning the food: the grilled octopus was outstanding—perfectly cooked, flavorful, and easily one of the best dishes we had during our visit.

The hotel is being renewed and recovering its old splendor. Renewed rooms, the location and installations are nice and adequate. Service pristine and friendly. Quality of food is excellent. The mew Italian restaurant is amazing.

This 5-star review is for the outstanding service we received at breakfast from the team of Guillermo and Abraham at the Chula Vista restaurant. Super attentive and hardworking!! That smile of Abraham’s was so refreshing!!

My husband and I had breakfast at the Princess. Our server Javier Tomas was beyond excellent. The food, the views, everything makes it worth the stop. Highly recommended!!

Very nice and good experience, personal is great, food is rlly good too and Irma Jose Ruiz from the store is a very sweet and helpful woman.

I was disappointed with my experience. On the first night of our stay, there was hair in the bathtub. I reported it, and it was cleaned, but it created a very poor first impression. I also needed the invoice for my stay and restaurant charges. I was told I could obtain it online, but I was never able to do so. I then contacted the hotel directly and made approximately 30 calls to the front desk. On several occasions, I was placed on hold for over 30 minutes, calls were disconnected, or the line was hung up. Itzel, Elizabeth, and Mayra took my calls, but each time I was placed on hold and later told that “the call got disconnected.” Elizabeth asked me to provide my information again, which was very frustrating, as it was the fourth time I had already provided it. I had also already sent the information to the email address given to me initially. As of now, I am still waiting to receive my invoice and am currently on hold again. Very poor front desk service!!

The hotel, the staff, the stay, the service was outstanding.. The sales people that Offer Princess Tianguis were quite invasive. Very nice before they gave you the presentation. If you did not buy it became obvious they didn’t want to talk to you and that was very unpleasant.

Went to the Princess Mundo restaurant overlooking the ocean- beach club. We were seated super fast both times and the server recommended a mezcal tamarindo drink (they had strawberry and mango too!). It was amazing! They also had a designated vegan area of the menu!! My friends got Caesar salad, a tostada, ceviche, and fish tacos and it was all delish. The Singapore noodles I had were fantastic! Then the next day I got a portobello burger that had grilled veggies and guacamole and was so good. And the service from our servers Nidia and Isabel was great. Definitely the best vegan food I’ve found so far in Acapulco in this area and such a beautiful location!

David, Lupita and Joel were awesome. Great food, great service and the customized my order to match my requests. Nice setup as well.

Service is top notch. Food is great. They do not have English menus though. Good thing we had an electronic translator. Our waiter was always there to give us what we meeded.