Hotel El Convento

From the moment we got dropped off at the Hotel El Convento, we were greeted immediately by the friendly staff who went above and beyond. As soon as we stepped out of our taxi, they took our luggage and delivered them straight to our room. The room was spacious, clean, and had everything we needed to be comfortable during our stay. We had room service AND turn-down service every day. For breakfast, we took advantage of what the hotel restaurant had to offer. Juan L was so attentive, friendly, and made us feel right at home! Hotel El Covento is what true hospitality is about, especially thanks to Juan L!

George the bellman was very responsive and helpful. The hotel staff was attuned to our requests. The location was excellent. The front desk personnel are gracious.

Juian L was our waiter in the restaurant/bar area inside the hotel and was fabulous. He made us feel very welcomed and shared background in each dish and encouraged the kids to try new and local foods! Awesome time!

We popped in for a drink in the colonial courtyard. It was cool, in both senses. Drink prices are reasonable for a quality hotel and it was lovely to sit in an oasis of calm away from the hussel and bussel of the old town. If i had to stay in San Juan, I'd stay here!

Friendly and helpful staff, great location, comfortable beds, lovely decor, good coffee, safe in room, beach towels and bottled water provided

It wasn't possible to change which shower head delivered water because a part was missing. It took more than one attempt to get this fixed, but it was fixed before we departed

Good 4* in a great location. Loved the complimentary tea, coffee and water. Pool overlooks main cathedral. Friendly staff, room good. The only downside is humidity - it is either freezing from the Aircon or humid. My hair didn't dry the 48hours I was there. All my clothes were moist. Didn't eat there.

A lovely hotel, very old and beautiful in a great location in old San Juan Thank you to Juan C in the dining room who was charming, polite, efficient and a pleasure to talk to.

Very good experience. Made friends with many of the staff there, especially our breakfast waiter Juan L. He's a super friendly warm guy!

My husband and I started the process to celebrate our wedding at El Convento a year ago. Since then, we have been greeted with love and professionalism. El Hotel El Convento is an exceptional venue for a wedding and an unforgettable experience overall. The level of service is world-class, with a staff that is attentive, professional, and genuinely committed to excellence. The historic beauty of the hotel creates a romantic and elegant atmosphere that is truly unmatched in Old San Juan. Our wedding was flawlessly executed, and every detail was handled with care and precision. From the rooms to the event coordination, everything was perfect. We are incredibly grateful to the entire team and highly recommend El Convento to anyone seeking a luxury, once-in-a-lifetime experience. I want to give a special shoutout to Nicole Nieves, Banquet Manager, Nelia Sánchez, Senior Catering Manager, Andrea Ubior, Manager of Food and Beverage at El Hotel Palacio Provincial where we had our rehearsal dinner, David, George, Andrea, Luis, Misael, and all the staff for making us feel at home and enjoying a stress free wedding.