Red Roof Inn Springfield, MO

The water in the shower worked.

The roof in our room was falling apart. There was no soap or shampoo in our room or bathroom. The room was sorry. The floor had garbage eft on it when we came in. The beds were old and uncomfortable. The room had a pungent odor.

There wasn't any breakfast or coffee, but there is a Waffle House next door. The pillows were comfortable but the hotel is a bit dated. Location was in a quiet area.

Run down hotel. Would never stay again. Only booked because it was pet friendly and right off the highway, but the condition of the room was less than desirable.

All the security cameras

The refrigerator was loud. TV reception not good.

Handicap Room 123 - I think you would benefit from asking a person with mobility limitations to tour your hotel to provide you with some tips to improve your handicap rooms. There are some inexpensive to zero costs areas you can improve that would help your handicao customers tremendously. I suggestion you lower the bed a few inches. At it's current height it makes it almost impossible to get into bed. That imptovement would cost you nothing The television in this room was broken. Thankfully it was replaced the next morning. Staff advised they "knew it was broken just hadn't gotten around to replacing it yet." A television in tornado alley isn't an optiom it's mandatory IMO. Frankly just as you require payment for my stay customers expect a room with fully operational equipment. Management should never allow a room to be reserved with subpar equipment. We all know - and as I had to hear ALL NIGHT LONG from the neighboring room :) - hotel matresses endure a tremendous amount of abuse. Unfortunately this room's mattress is beyond worn out, it's GONE/ TRASHED!!! It caused so much pain I was unable to sleep. Checkout day couldn't come soon enough. I want to end my review with positive observations. My career required me to travel 3 days out of a 5 day work week, so I've met a lot of hotel employees. Your staff is EXCELLENT!! They're EXTREMELY polite, friendly and helpful. If we encountered a problem they made an effort to fix the problem rather than just passing it up the chain. Those responsible for cleaning the room receive an A+++ rating!!!!! I've stayed in 5 Star facilities that were not as clean as this room was. They do a great job. Although we encountered a few bumps in the road if you'll replace that mattress I'll stay here again.