The Royal Crescent Hotel & Spa

We had a wonderful 3 night stay at the hotel and spa. Our room was the Classic and was not small - there was plenty of room and it was very comfortable. Decor in the room and everywhere is elegant and beautiful. The restaurant was excellent as was the spa. The spa pool area had a very cool vibe.

Position and spa facilities

I spent £400 for 1 night. Had a small room in the basement. Not worth the price

Location is really good, and you are completely central. Spa and pool lovely - had a massage too which was great. Staff OK (but they seem to target certain guests over others - that doesn’t sit right with me). Hairdryer was fab (so much so, I went and bought one after I left!) The bar was good, and cocktails delicious. Breakfast also good (not fab, but not bad)

Was hoping for more of a heritage feel, but this has been ‘modernised’ (including painting antique furniture). Parking is a pain… you need to book in advance, but again, only some guests get parking, let alone valet parking. Had to lug up all our luggage from the car park at the bottom of the hill late at night. Not what we needed after a 6 hour drive. Had to ask for basics at breakfast, which should have really been ready… pastries, fruit juice, etc. Coffee is not very nice. Rooms hot, but windows opened and there was a very nice scent/ fresh air coming from the gardens… not sure what this would be like in summer mind you. No coat hooks, so wet clothes can only be hung in the wardrobe or over chairs. No room service/ info book - tells you to use a code on the TV… which didn’t work/ link broken… and there’s a faff to get onto the internet to follow the broken link. Ended up just calling room service. This is just annoying. Bring back a hard copy info book please! Items of garbage/ used room service left outside in the hallway (from another room/ guest)… no one removed it for quite some time (more than 24 hours).

If you want a few days away for relaxation, peace and excellent service, then this is the place to stay. Everything was outstanding.

That we had to go home.

Fantastic location, lovely hotel

The spa was a bit disappointing. It was very small for the size of the hotel and there was only seating for 8 people

Un’esperienza incredibile da ogni punto di vista.

We stayed for two nights bed and breakfast in one of the heritage rooms. The room was very large with separate sofa, table and chairs, dressing table, and large tv. The room was very clean and we loved the chance to choose our own pillows me preferring a firmer pillow and my partner preferring softer ones, this made the experience more personal. The toiletries were high quality and smelled great! Our room overlooked the gardens which were welcoming and tranquil. We had a really peaceful experience and I enjoyed using the spar facilities which were included as part of the stay. I had a 90 minute massage which was really relaxing. The staff were very welcoming and could not do enough to help us. The hotel is located between the botanical gardens and the city centre and was close walking distance to all the action whilst being in a quiet and green location.

Arrived for afternoon tea which I treated a friend too. She finds standing around a bit tricky and we were kept waiting at the entrance for rather a long time before anyone greeted us and a further long time before being seated. Once seated the wait for being served was also fairly long, to the extent we were offered an apology for the wait. Staff seemed a little overwhelmed. The food and drink was lovely and the environment is also very nice. Reasonable price for a 5 star hotel too, just a shame the service let it down a bit. As a local resident I come for coffee in the bar regularly and the service there is always top notch so this was a little disappointing

Such a lovely hotel, well located and with beautiful rooms and friendly efficient staff. I was there as a returning customer on a retreat and once again the atmosphere and quality of the hotel really helped in making this retreat particularly special.