Holiday Inn Bulawayo by IHG

May you kindly add in food warmers in the rooms please.

I can't say enough good words about this hotel ,it's super clean,the facilities are amazing nice pool ,gym.The staff is very attentive to each and every guest they greet everyone.I was blown away because you don't get that kind of service in the US unless you're in the Waldorf Astoria .The dining was exquisite everything was always catered bkfast,lunch and dinner nothing cold the parking is safe and secure .The hotel grounds are immaculately manicured .The rooms are super clean ,WiFI was always working .One thing that was not working properly was the TV reception it was kind of poor and the TV remotes needed to be replaced I couldn't figure out what button was for what as they had faded I didn't do anything about it though of which I'm sure they could have fixed promptly .Other than that I had an awesome stay.

Everything is unclear. For example, I wanted to eat dinner at the hotel- no prices are listed anywhere and the waitress told me a price that then did not match the bill. When I checked in I requested an airport transfer for 12:30pm. I watched the guy write it down. At 5:40am they saw fit to call my room, wake me up and ask about my taxi needs. Unfortunately, I cannot go back to sleep. Lastly I asked about late check out, it was super unclear as to if I will be granted it and what it will cost. (Regular check out is 10am)

Food was terrible

Very good service

I didn’t like the lettuce salad, the cauliflower l was served when l ordered dinner for room service. The following day we ordered beef stew it was not done and also the grade and quality of meat couldn’t cut it or chew it. No bed sheets however l brought the quiries to the hotel stuff and they noted and rectified. The standards of such a big brand hotel should be maintained to keep the brand name.

Very specious rooms, great service and the menu had all l requested for. Not far from the city centre and to the international trade fair grounds.

It is quiet and very clean

Great service from staff

Over priced in every aspect but pleasant. $25 for a buffet?? Staff is friendly.