Leonardo Hotel Breda City Center

heel goed hotel, op goede locatie met supervriendelijk personeel, mooie kamers en heerlijke bedden

niets

De accomodatie ligt zeer goed gelegen naast het station en op 10-minuten wandelafstand van de stad. De kamer was zeer netjes. Het ontbijt was uitgebreid en lekker. Leuk ook dat je de mogelijkheid hebt om tot 11u30 te ontbijten.

Tijdens onze check-in werd de vraag gesteld of ze onze kamer moesten komen poetsen. Omdat wij maar 2 nachtjes bleven vonden we dit niet nodig. Ze gingen wel verse handdoeken brengen. Er zal waarschijnlijk iets verkeerd gelopen zijn in deze communicatie want we kregen geen nieuwe handdoeken.

Het ontbijt was lekker

Het was niet heel proper en de matras van het bed was heel hard

I enjoyed my stay at this hotel but I unfortunately cannot provide a favorable review. The room was comfortable and clean, the breakfast buffet offered good choices. The location, just a short walk from the train station was convenient. The staff were friendly and helpful. On the negative side there was a persistent humming sound which was most noticeable at night, making it difficult to fall asleep. Turning off the AC barely helped. But much worse than the humming sound was getting charged twice for my stay. My card was charged when I checked in. Although my payment didn’t show up in the hotel’s system the charge went through. I presented an email from my credit card issuer showing this and they let me check in. When I checked out 4 days later I was charged again. They claimed that I had not paid. When I realized the duplicate charge I was already on my way to the airport. I sent an email and phoned them from the airport. They said that this would be investigated. I’ve been sending emails for nearly 2 weeks, including a screen shot of the duplicate charges. They admitted that they had a “system failure” but as yet the issue had not been resolved. The only times I receive any communication from them are responses to my emails, first saying that the finance department has to look into this and most recently “a few departments are usually involved.” I presented clear proof of their error.

The hotel is fine

Room windows can’t open!!??