Microtel Inn by Wyndham Lake Norman

Very clean.

There was construction going on and we could not use the elevator, but I’m sure the upgrades will be very nice when they finish.

The gentleman at this desk was very helpful when we were trying to find a place for dinner.

The dining area was so small when there was a family of four we had a very difficult time even getting a cup of coffee but that's why it's micro

The front desk clerks tried to refund my money.

I have a video. The first room was filthy. The stairwell to the second floor was filthy and a window was missing. The carpet in the hall was filthy. The walls were filthy. There were ticks in the bed. I tried to get another room, they were booked. I wanted to leave but could not get a refund because the clerks said booking.com does not have that option. We are remodeling our house and right now can not stay in the house. Moved to another room there was another tick and it bit me. Changed hotel and can't sleep for fear of ticks. One photo below is the bath mat. I washed my hands got a couple of drips of water on the floor. Wiped up with bath mat. The filth on the mat is from Lightly wiping up a small amount of water.

Some of the staff was very helpful. The breakfast is always a hit.

The elevator was broken, so we had to manually carry our luggage up and down three flights of stairs. We have a handicap person in our group, which made it very difficult. Finally one of the staff moved us to the first floor.

Good location.