The Preluna Hotel

Check-in & Out

Property Notes

Please note that the use of treatments and massages will incur an additional charge. When booking a dinner option, please note that beverages are not included with the meal. The name on the credit card used for the booking should correspond to the guest staying at the property. If the cardholder is not present, full payment will be charged on the presented card, and the prepayment will be credited back. Additional charges can be processed on a separate card. The fitness centre access is complimentary. Please note that construction work is taking place nearby until late 2026, and some units may be affected by noise. While we understand the potential impact of such activities, we want to assure you that we are actively working to minimise any inconvenience to our guests and partners during this period. Please note that third parties are not permitted to book on behalf of guests. The booker must be the guest checking in at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027 Swimming pool: Closed from Mon, Nov 1, 2027 until Sun, Apr 30, 2028 Swimming pool: Closed from Wed, Nov 1, 2028 until Mon, Apr 30, 2029 Swimming pool: Closed from Thu, Nov 1, 2029 until Tue, Apr 30, 2030 A deposit may be required at the property.