ibis Portsmouth Centre

What was otherwise a very good stay was overshadowed by the fact that one of the 2 lifts was out of action for our entire 3 night stay The remaining lift was also in and out of action for 3 days, resulting in my disabled relative being trapped on the 4th floor on one occasion and not able to access her 4th floor room from the ground floor on another. staff seemed helpless about the prospect of her accessing stairs to the 4th floor Can’t understand how a vital access service did not receive immediate attention when it clearly malfunctioned the first time and still had not had an engineer visit 2days later I find this totally unacceptable and positively dangerous as I was also unable to open the door to leave the lift on two occasions.

Not good value for money, unwelcoming staff at reception

Handy for shopping and meeting friends

Stayed on night and very comfortable, staff excellent and overall a very relaxing stay

Bathroom was very small and cramped Overall our stay was very good. Staff were pleasant and helpful. Would stay again

Functional hotel which was a perfect location for our trip to the Guildhsll. Comfortable bed and good value for money.

Hotel is fine, But unfortunately the lifts were out of order and i was on the 3rd for 3nights

Good location 700 bus stop outside train 2 min walk

My stay at Ibis Portsmouth was really great although the lift had broken down. This was compensated by the friendly reception staff especially Sike, an African American lady really impressed me on arrival and during my entire stay - not hesitating to ask if everything was fine or suggest what else I could do. She was exceptional, readily available, her professionalism and communication was excellent. At check in, although there was a queue she made eye contact with me with a welcoming smile, gave a beckoning nod that put me at ease and a gesture that made me realise we were finally in the right place (they didn’t know we had missed our way by going to Ibis budget another hotel). What else would you need on arrival ? Diego eventually checked us in but quickly gave me the bad news about the lift. This is not thier fault. He explained that spare parts was yet to arrive. We all had to use the stairwell and in fact the guests were really impressed with reception. Diego and Sike explained the direction to the sea because I really needed to see the ports. The sea port is actually 15 minutes walk. When I needed to eat, I was directed to the restaurant where I met Julilia who such great sales woman, she suggested chicken wrap and tasty cocktails which turned out to be a really delicious. I am definitely coming back for more. Ibis hired some angels who really made me feel at home and enjoyed my vacation. Thank you Sike, Diego and Julia. You exceeded my expectations

The lounge was nice but the lift not working was extremely inconvenient when you are traveling with luggage. They offered for us to stay somewhere else but we were tied and flew internationally. The room was way smaller than imagined. Only two towels total. It was clean and location was good.