Dragonfly Hotel Colchester

The stay was very much as expected — standard, basic accommodation with no real frills. The room was adequately clean and functional, but overall fairly unremarkable. One thing we did notice was the large number of staff around the site, including what appeared to be head office personnel based there. Surprisingly though, many of them barely acknowledged paying guests at all and often walked past as though customers simply didn’t exist. They were hovering in the restaurant area using the coffee machine engaging in general chit chat. Even Kelly — who was clearly the most hardworking, welcoming and customer-focused member of staff there — seemed almost invisible to the head office staff around her. Considering head office is located on site, I would have expected a much stronger emphasis on customer engagement and hospitality training, but unfortunately that was not evident.

Vriendelijke ontvangst en bediening

I do love this hotel. I always stay here when I come to Colchester. It is never overly busy. The reception staff are great. Rooms clean. Bed comfortable.

As always the breakfast staff have no customer experience. No interaction with anybody when going down to breakfast. This time the female waitress came and cleared my plate from the table but there was no verbal exchange. Just take the plates and go. I looked at her in the hope she would at least say Good Morning and engage in some sort of friendly discussion but no. Every time I come I comment on the unfriendliness of the breakfast staff but it never gets any better. Customer service and customer relationships is key, so please work on that.

The room was clean and beds comfy. Tea and coffee in the room which was good.. we had an evening meal which was very nice and the price for that was quite good . Breakfast was ok everything you needed.

The pastries at breakfast weren't covered and with flies around they should have been but its a minor thing and didnt put me off

Vriendelijk personeel

Ontbijt lekker maar niet heel uitgebreid

Friendly staff only too willing to help. Great water pressure shower. Easy parking. Comfortable bed. Quiet. Good value including the breakfast.