Bedford Swan Hotel and Thermal Spa

The property is well located and easy to find

WiFi didn’t work and parking was very difficult

The hotel is beautiful, the room was lovely and the bed was really comfortable. Surroundings were lovely

We ordered some lunch to be told they don't do a club sandwich on a Saturday. We got to breakfast and there wasn't much left. No fresh fruit available.

Lovely hotel with amazing location and very convenient.

The rooms are lovely but are looking very tired, signage was falling off the walls, toilet roll holder not working and the lock to the room was not working.

The breakfast was very poor - poorly stocked, ran out of food. Staff unhelpful.

The bedrooms were lovely and the hotel was very clean.

Stayed here for two nights whilst visiting Bedford and, overall, had a pleasant stay. The hotel itself is beautiful and full of character. It feels far more memorable than your average chain hotel, and the location is ideal for exploring Bedford on foot. My room was spacious, clean and well maintained. There was plenty of storage, tea and coffee facilities, a mini fridge and a comfortable seating area. The bathroom was spotless and the shower had good water pressure throughout my stay. There were, however, a few areas that stopped this being a five star experience. There are limited spaces at the hotel and the spaces are tight. If you can get there earlier rather than later you’re more likely to secure a space. The room was quite warm when I arrived and I couldn’t get the window open for fresh air. The air conditioning also didn’t seem to be working initially, although after some time it eventually kicked in and made the room much more comfortable. The bed was my biggest disappointment. It appeared to be a king-size bed but was actually made up of two single mattresses. Unfortunately, they weren’t secured together properly, meaning there was a noticeable join between them. I also found the mattress firmer than I would normally choose, although I appreciate that’s a matter of personal preference. I was also surprised by the bathroom toiletries. Given the standard and pricing of the hotel, I had expected something a little more premium than wall-mounted shampoo and body wash dispensers. The lift is extremely small, which isn’t a major issue but could be inconvenient for guests travelling with larger suitcases. Breakfast was probably the weakest part of the stay. The quality of what was available was perfectly acceptable, but the overall selection wasn’t particularly extensive. For a hotel of this calibre, I expected a wider variety of options and found the choice somewhat limited. Despite these criticisms, there is still plenty to like. The hotel has a lovely atmosphere, the room was clean and well presented, and the location is excellent. The issues I encountered were relatively minor rather than stay-ruining, and I would happily consider staying again if I was visiting Bedford in the future.