Delta Hotels Durham Royal County

The mattress was worn and has seen better days probably a few years ago already. The airconditioning vents were exceptionally dusty - a hayfever challenge as they are blowing at the entry door and above the bed itself. The breakfast was overpriced for the quality provided. Not real value for money when compared to equivalent hotels in Newcastle or York

Superb friendly staff. Great location. All round very good. Rooms are a little old fashioned but this didn’t matter. Staff were outstanding.

I have stayed here many times to visit my son and the experiences have been patchy. This visit was on the poor end of my experiences. I had booked 3 rooms and only 2 were ready when I arrived with my family at 3:45. We did not get the keys to the third room until after 9pm. The staff did not contact me to let me know the room was ready. The staff seemed very flustered and not focussed on customer experience (it was university graduation season and they were busy). There were no tissues in one of the room and insufficient coffee sachets for our stay. When we asked for more coffee, we were given tea. The lift to the rooms has been out of order for a couple of weeks and there was no offer to help us take our luggage up two flights of stairs. The room rates were really high (presumably due to demand) but the experience did not match the premium price point.

Great location, Durham gorgeous. Hotel good but needs some refurb. Lift pit of service throughout stay

Visiting our son. Good location. Lovely room and friendly staff.

Central, comfortable with an excellent breakfast and friendly staff. Would be happy to stay here again.

Great location. Large hotel, parking very helpful.

We had a warm welcome and the reception staff were very friendly and efficient . The didn’t mention the loyalty to join to get 10% off food and drink it was only I noticed it on the wall. Car park gets very busy but they helped us get parked when we couldn’t find a space. The room was ok and was meant to be delux room. It was a pleasant room but I wouldn’t describe it as delux. It was nice having air con. The shower head didn’t attach properly to the rod. Bed was comfortable . We ate in the bar and the food was very tasty. Didn’t have breakfast there. Well located for the town which was lively and close to the cathedral and castle. Plenty of places to eat. Town is up a hill but not too steep. It is also only about we minutes from beamish

Lovely, older but very dignified hotel. Wonderful food in restaurant and excellent service. Handy for walking up the hill to the Cathedral and for walking to other areas like the main square and shops. I loved it. Very comfortable room and nice big bathroom. Definitely recommended.

We chose the hotel at random, knowing it was central and had on site parking. In fact it was the perfect choice for exploring the city. Close to all the historic sites, and easy walking to restaurants and pubs. The staff were very friendly and efficient - which made the stay even better.