Mercure Sheffield Kenwood Hall & Spa

nice to be able to walk to lake from room

Lovely location beautiful grounds great breakfast choice Staff helpful and friendly

Large room with comfortable beds. Friendly and helpful staff in reception and bars, and a quiet location within easy walking distance of the centre.

Decor in bedroom did feel a bit tired.

Very convenient for what we needed .

Stayed there a few years ago & was better then before it became Mercure

The welcome was nice and the room was lovely. The evening food was beautiful. The lakeside view was stunning.

The pool is very small and children were there, splashing around. A child's pool is needed. Had we known this, we could have booked a B&B and gone to the local leisure centre. It certainly didn't feel like a Spa weekend The staff didn't seem to communicate and I felt it was 3 businesses running the hotel, Although the staff were very friendly. The first evening we nearly didn't get to go in the restaurant as they said they were fully booked, but only 2 tables entered while we ate. They were then unsure about our Half board booking, asking lots of questions which we couldn't answer. Breakfast the next morning was staffed by 1 member who was welcoming you, seating you, sorting the breakfast food and clearing the tables. He couldn't get the food out quick enough, and I had to go without 2 items on the cooked breakfast, although he was working very hard. After 30minutes more staff came. On Saturday there was a wedding, which we were not told about, so we had to eat in the bar area in the evening. Sunday morning for breakfast was a completely different experience as there were 4 staff members. We came for our 25th Wedding anniversary, so the spa feeling and evening meal in the restaurant let us down. Had this been for another occasion, then it would have been suitable.

The staff were exceptionally friendly and helpful

So many weddings making it a little noisy at night