Delta Hotels by Marriott Waltham Abbey

Clean great staff .

Can’t fault it in anyway

Staff not very helpful no aircon

Not the best

Room size, staff were friendly and helpful.

Aircon wasn't working in the room. Staff kindly offered to move me to another room, but I was already settled in and only there for one night, so did not pursue. If you're checking in on a hot day, check the Aircon is working in the room before settling down/unpacking.

The room and the staff were really good nice breakfast and dinner

We parked our car in the hotel car park and registered this at the front desk, we then received a parking violation and had to chase the hotel to get this removed

Good food available and good facilities

The air con for the hotel units was not working. I had a room change but it was only marginally better

We left the hotel after staff incorrectly assumed that I was intoxicated. I have diagnosed ADHD and Tourette’s syndrome, which can cause tics and behaviours that may be misunderstood by those unfamiliar with these conditions. My partner and I caused no disturbance whatsoever. We sat quietly on our own, interacted with no other guests, and did not create any issues during our stay. Despite this, I felt unfairly judged and discriminated against by members of staff. I have never experienced treatment like this before. As a result of how uncomfortable and unwelcome we were made to feel, we decided to leave and requested a refund. We were instructed to return the following day regarding this matter. However, upon doing so, we discovered that staff had already checked us out of the hotel at approximately 5:30 a.m. without our knowledge or consent. Consequently, our room was no longer available to us. What makes this situation even more concerning is that I was still charged for the full two-night stay despite being checked out early by the hotel. Furthermore, it appears that the room was not serviced or prepared for our continued use, despite the charges remaining in place. I believe the assumptions made about my disability-related symptoms were inappropriate and led directly to unfair treatment. I am extremely disappointed by the lack of understanding, professionalism, and consideration shown throughout this experience.

We left the hotel after staff incorrectly assumed that I was intoxicated. I have diagnosed ADHD and Tourette’s syndrome, which can cause tics and behaviours that may be misunderstood by those unfamiliar with these conditions. My partner and I caused no disturbance whatsoever. We sat quietly on our own, interacted with no other guests, and did not create any issues during our stay. Despite this, I felt unfairly judged and discriminated against by members of staff. I have never experienced treatment like this before. As a result of how uncomfortable and unwelcome we were made to feel, we decided to leave and requested a refund. We were instructed to return the following day regarding this matter. However, upon doing so, we discovered that staff had already checked us out of the hotel at approximately 5:30 a.m. without our knowledge or consent. Consequently, our room was no longer available to us. What makes this situation even more concerning is that I was still charged for the full two-night stay despite being checked out early by the hotel. Furthermore, it appears that the room was not serviced or prepared for our continued use, despite the charges remaining in place. I believe the assumptions made about my disability-related symptoms were inappropriate and led directly to unfair treatment. I am extremely disappointed by the lack of understanding, professionalism, and consideration shown throughout this experience.

Staff were excellent

TV not working, can't access youtube.