Best Western Premier Rockville Hotel & Suites

A lot newer and nicer than the hotels in the Shady Grove area, which isn't that far, but maybe 2 miles away. I have written a lot of reviews in 2018 and 2025 of the Comfort Inn, the Sleep Inn, and the Ramada Inn (or Radisson); they are all much older hotels. I stayed at the Ramada Inn for about two weeks this year, but it was rather old but better than Comfort and Sleep. Typically, the Best Western is priced similarly to these 3 hotels. Sometimes it's more, and sometimes it's cheaper. Of the three hotels on Shady Grove Road, the Best Western and Comfort Inn are priced similar. The Best Western is much cleaner and newer. The rooms at Comfort Inn are also smaller. The.Comfort Inn has slow internet. The Best Western Internet averages over 100 Mbps; at the Comfort Inn, you're lucky to get 10. The air conditioning and heat are very consistent and modern. The Comfort Inn might offer a free breakfast, but the eggs and everything else are processed. The Best Western's $14 breakfast features fresh eggs and pancakes, plus plenty of sides, and it’s all you can eat. I had about three plates of eggs! The pancakes are freshly baked and not processed. The Best Western is the best pick if you are searching. The rooms are much nicer. It’s worthy of a 3.5 star hotel. The Sleep Inn is owned by the same company as Comfort inn. Both the Sleep Inn and Comfort Inn have rodents problems. The Ramada is worthy of 3.5. It is rather old.

Although housekeeping is not performed unless requested daily, the rooms are nice with microwave, refrigerator and safe.

Room was clean metro close by

I booked the handicap accessible room, which is basically a joke. There are grab bars on the wall inside the tub, and a grab bar next to the toilet which was good but that's about it. The entry into the room barely accommodated my walker and would be a joke for a wheelchair user. Online the room appeared to have a roll-in/walk in shower which would have been good but I found out too late that those showers are only in rooms with a kings size bed. WHY? I was traveling with a friend and took the room with two queen beds. Beware when booking if you are handicapped. Also the ice machine was out of order. Fortunately my able-bodied companion was able to go up and down the elevator to find the floor with a working ice machine.

Front desk staff are excellent! Property is excellent. Quiet, room is modern and refurbished.

Found used chewing gum on nightsatnd. There was water in the ice container.

Dirty room… requested twice to be cleaned… staff kept saying that it will be done

My reservation had been cancelled for some reason, but the gentlemna at the desk was able to get me a room swiftly. Rooms were as advertised, but bathroom is a little small but functional. Beds are comfy and rooms are modern. It was a good experience.

Great stay.

The only problem was there was no one at the front desk at check in. Myself and someone else were waiting for a while for someone to show up. This is the second time I've stayed at this hotel this year and the check-in process is very slow. The last time I was here there were a bunch of people sitting in the lounge waiting to check in at 3:00 p.m. because rooms were not available. This time there was no one at the desk. Otherwise the room and the stay was very good.