Best Western Premier Rockville Hotel & Suites

Upon first glance the property is not too bad. Cleanliness was an issue throughout. The first day the floor in the lobby was extremely sticky. There was always a smell and something on the floor in the elevators. I stayed on the fifth floor and our first day it was obvious the carpet on that floor at least had not been vacuumed. The room at first was not too bad and I will say the bed was comfortable. Breakfast was okay and was just fine for what we needed although I dont believe it is worth the price we paid to add on breakfast to our stay. Throughout the stay the elevators were malfunctioning. Several other guests mentioned the scary elevator issues and at one point someone at the front desk said they were going through maintenance. I checked and the certification posted inside the elevator expired in November 2024!! Biggest issue was the last night we found multiple mice in our room. There was a hole on the floor into the headboard that they were running in and out of. The staff member did offer to change our room that night and refund that night stay. But also mentioned that they recently had to have an exterminator come out for mice and they thought it was fixed. So this is an ongoing issue! I don't fault the staff as they were kind throughout but I would not recommend and would not be back.

Excellent

Awesome

Hotel room was clean, with the room having a comfortable bed and big TV. However, there was no hot water in the shower.

Wonderful stay with nice staff

I really like this hotel but the condition and service has declined. It is a good deal for the money but needs more attention.

Great value is a clean attractive hotel. The breakfast buffet was very good.

The hotel was very clean and staff were okay. My neighbors were horrendously loud the night I arrived and would not quiet down. I called the front desk to please ask them to be quiet and was told they'd tell them. I heard their phone ring, but they were being so loud that none of them could hear it. I was hoping that a staff member would come knock on their door instead and ask them that way, but nope. I drove 6 hours and couldn't go to bed until 1am thanks to the group of screaming teenagers blaring music right next to me for over 4 hours. And yes they were actually screaming/yelling; about a spider and just cussing each other out for no reason. The next day a couple checked into that same room and I could hear everything again, at least they were quiet at night. The hotel itself is good; clean, nice location, etc. But the walls are so thin, a good night's sleep the first night was impossible.

Very clean, comfortable bed and affordable. I always stay here when I'm in town on business. I even bought the same bed for home it sleeps so well.

Very clean