Pelican Grand Beach Resort - A Noble House Resort

Khushboo was wonderful- kind, attentive, and great with my kids. She made dinner delightful!

We had a very nice time nice hotel and room. Our biggest highlights were Carlos and Sara in the bar and in the restaurant. They were absolutely awesome in every way. They made our special occasion extra special so kudos de Carlos and Sara!

From the beginning of our girls trip (three sisters), to our last moments there, every corner of the resort is beautifully appointed, grand, and welcoming. The hospitality at Pelican Grand is unmatched; every single member of the staff we encountered at the resort was extremely accommodating, attentive, friendly, and helpful. On our first day, we arrived early and laid by the pool, and enjoyed lunch and drinks, and then went up for a triple "couples" salt stone massage in the Pure Spa, where we literally thought we died and went to heaven. I had Avanel as my therapist, my sister had Vicky, and my other sister had Darby-- these ladies were so skilled at giving the most relaxing massage, that we decided to book another one for the day of our departure. Our days at the resort had a rhythm, wake up and enjoy the sunrise from our balcony, get dressed for the day, grab a coffee (coffee is great btw) from the adorable little coffee/gift/ice cream shop downstairs, and then head for the beach! On the beach chairs, side tables and umbrellas are brought down to the shore, you don't have to lift a finger for anything. At 11am lunch and drink service starts, and the servers are really wonderful. When we grew tired of the beach, we made our way to the pool to lounge and swim, and paddle around in the lazy river. Gio remembered my sisters from last time they visited the resort, which amazed me-- and Adam-- I'm not sure what Adam's job title is, but his role seems to be everything to do with managing the outdoor activities, and he's incredible-- he notices everything, makes sure everything runs smoothly, and ensures a good time for all. When parents weren't watching their kids who were jumping into the shallow part of the pool, he stepped in and corrected their behavior, in just the right tone. I was very grateful for that. Furthermore, he always inquired about our stay, and whether or not we were having a good time. After the pool, we went up to our rooms to freshen up, and then down to Ocean2000 restaurant for dinner. The menu is fabulous, I ate a different fish dish each and every night. My sisters got steak, and they raved about it. All of our servers were wonderful, but Matthew really did a stand out job making us feel special, and even brought out a birthday card signed by the kitchen staff for my sister, along with a good size slice of carrot cake, dressed with a single candle. After dinner, we enjoyed the breeze, rocked in the rocking chairs on the back porch, and when we grew tired, up to bed we went. Each day pretty much went the same, and it was so very relaxing. On our last day, we did go back for that second massage. Natalia at the front desk helped arrange everything, and I had a different therapist, Susan, who was absolutely wonderful. I highly recommend bookending your vacation with visits to the spa, it sets the right tone in the beginning, and puts you in a state of zen instead of a rushed frenzy upon departure. I can't stress enough how kind everyone is here-- it's a big part of what made the stay so pleasant. Some things to note, it is very windy! I though I would be hot, but at night I was actually chilly! Definitely bring a light sweater. Also, at the time we were there, there was quite a bit of seaweed-- I might have swam further into the ocean if it wasn't so bad-- so keep the time of year in mind for seaweed season. Some notes for the hotel: 1. Could use an adults only pool somewhere on the property. 2. This property is just begging for hammocks! 3. A faulty hinge on our hotel room door prevented it from self-closing, which is a security issue, especially for 3 ladies traveling-- please be attentive that staff closes the doors after leaving the rooms, and try to make sure the hinges are in good working order. Other than that, it was absolutely perfection. We are already planning our next trip!! And I’m planning on bringing my husband next time, it would definitely be a romantic getaway for couples for sure !

Wonderful dinner at Ocean2000. Our server Carlos went above and beyond. Very attentive and thoughtful service with delicious food and drinks.

Rob is the man! Extremely helpful and courteous

The employee that helped us transport out luggage was extremely helpful. Also offered us complimentary water and we happily accepted,

The hotel exceeded our expectations with regards to staff, location , facilities and overall quality. Our only disappointment was the restaurant which is over priced and the food quality isn’t on par with the quality of the hotel. An area for the hotel to focus on. However, I would recommend this hotel as a terrific place to stay at a reasonable cost.

The restaurant.

I truly don't understand the 5 star reviews this place is getting. When you have a permanent sign indicating to use the stairs because the elevators are "under maintenance", there's an issue. I see from other reviews that this has been going on for quite some time. Miraculously, all elevators worked on the Saturday of our stay because there was a wedding on the "resort". (I use that term loosely) Do your research before you go. This place is not walkable to restaurants/shops so you are forced to eat/drink there if you don't want to venture out. Anything you buy is an additional 22% gratuity. If service is lacking, you still pay the 22%. They do not provide shampoo, conditioner or body wash. You can, however, purchase it for something stupid like $28/bottle. Seriously? I have never been to a hotel where it's not provided. We only came with carry-on luggage, so that was super convenient. (I wish I would have read reviews) The pool is very small, and the chairs are jam packed together. You have to keep track of a really annoying towel card and if you don't return that card upon checkout, it's a $20 charge. We didn't have a rental car and that saved us $60/day to park it. The left & right charges are ridiculous. I would never recommend this hotel to anyone.

Great beach location, and really nice rooms. The rest of the property isn't great, but it's good enough. The pool is much smaller than I expected after seeing photos. But the beach is fantastic, so it didn't matter. My biggest issue is that this hotel, like too many others, has these deceitful "resort fees". It's such a dishonest way to charge more for a room without having to admit it. The fee was over $50/night. This is just dishonest, and the excuse that you get XYZ with it is nonsense since all of that was included historically. And the excuse that it's in the disclosures/fine print is equally nonsense since you know you're in the wrong if you have to hide something in some side text rather than just making it clear and part of the rate. I don't know who came up with this idea, but too many hotels do it, and it's just dishonest. I won't stay at hotels that do this if I have a choice. As part of a group rate, the fee was waived, but if I am going to stay outside of such a deal, I won't be staying at this property again, which is a shame because I enjoyed it otherwise. Great room, great staff, great beach. But that practice is slimy and we as consumers need to stand up to it.

Lovely hotel with an outstanding staff. The food at Oceans 200 was amazing. The views did not disappoint and sitting in the rockers on the front porch in the mornings and evenings was delightful.