Holiday Inn Express Hotel & Suites Elgin by IHG

Breakfast fulfilled expectations.

No complaints.

The staff was excellent, Bethany was delightful and helped us extremely well and so did the other female staff and male staff. That's was the only good thing about the hotel was the staff.

The king room flooded while getting a bath, then have me a double queen room that smelled like old musty mold, the TV didn't work for almost 2 hours until staff helped. The breakfast was cold and tasted old. Overall experience not very good or worth the $390 that paid to stay their. Parking is crazy with no outside lights to make you feel safe at all. Was no toilet paper in our room, just overall not worth the price and kind of ruined my visit with my family I went to visit

Convenient location. Friendly staff.

Facility could use a deep clean. Carpet in room was stained. The shower was moldy and smelled bad. The shower head was barely tall enough for me (5’6) to stand under. The air conditioning did not work well. No curtain on window and blinds were damaged so it was impossible to block out the morning sun.

The breakfast was absolutely delicious compared to other motels. The staff was exceptional. Bethany was very welcoming. I didn’t get the names of all of them but one of the ladies behind the desk joked with my husband that she would be his uber driver if he couldn’t get back that night. All the staff were very friendly even if they couldn’t speak English, they smiled and acted like they enjoyed their job.

The hotel was in an awkward place but we found it.

Comfortable beds

The parking situation.

Everything