Le Diwan Hotel Rabat - MGallery Collection

The location is terrific. Just a couple of blocks from the Contemporary Art Museum, the Civilization Museum, a sunken square with restaurants (although the hotel restaurant is very good), and the tram. The rooms are very comfortable, but ask for a room that is not on the street side, although Rabat shuts down in the evening. There is a fridge and kettle in the room, and the bathrooms are nice and big. The beds are terrific with big fluffy duvets and plenty of pillows. You might want to ask for a room on the floor above reception that has a door that opens on to a terrace instead of a small balcony. The hotel restaurant "Relais de Paris" is excellent.

Good location, nice breakfast

Remodeling in progress. Noisy during the day spa was not available

If you expect standard Accor luxury boutique-level service, do not stay here. My experience was defined by incompetence and an atmosphere of suspicion. When I notified reception about a broken water tank on the Nespresso machine, instead of fixing it, they accused me of breaking it and threatened to charge me. I asked to speak to the manager, but they were conveniently “unavailable.” The accusations continued right through checkout, where they asked me again if I was sure I hadn’t broken it. The room itself was uncomfortably hot because the AC was broken. I set it to 19°C, but it stayed at 25°C. The engineer actually told me to turn off the thermostat and leave my door open to cool the room! They refused my request to move to a room with working AC and just offered me a fan. I had a terrible night’s sleep as a result. The final straw was the checkout process. I was asked if I used the minibar, and when I said no, the receptionist clearly didn’t believe me. He called someone in Arabic to go check the room and stalled me at the desk until he got the all-clear. This hotel treats its guests like suspects rather than valued customers. I have escalated this to Accor corporate and heard back from them, but the hotel management has remained completely silent. Avoid this place.

I would like to thank miss Nihad, and Chef Asmae, Nora for the great service, very amazing team 👍🏻 I had the best time just because of them

This is my first time here and definitely not the last, the best staff, very good service, Nora, Sana and Asmae especially 🥰